Customer Testimonials
Excellent service The wait time was good. The customer service was excellent. The customer area was adequate.
Excellent service. Very efficient. Helpful with all my needs. Made great recommendations for my service.
Even though my vehicle seemed to be having an unknown issue, the team worked to identify and fix it as best the could. So far, it seems they corrected the problem.
Classic Mazda in menstruis is awesome. They weren't above and b and also sent us videos on what we were worried about as well.Bryan Mendez Always welcomes us with open arms and smiles Great guy. If you need anything, go to him very nice, very soft, spoken. And also very helpful. Thank you to the rest of the crew as well as the mechanics on sending me videos.
Andy operates with outstanding customer service, multitasking, proficiency, efficiency, and communication skills, helping to alleviate the stress of an unexpected / unscheduled visit due to sudden battery issue.
Jon and his team always take excellent care of me. They send you a video showing you what was done.
Always deal with this service center, have never had a problem that wasn't resolved quickly. I do recommend to others.
I had a great experience working with Jesús on finding a car that fit my budget. Any problem was quickly solved by him and the service team
We worked with Jon Black - exceptional to work with. Very professional and helpful in narrowing down the perfect vehicle for us. We will certainly contact him again in the future.
Very Professional, easy to work with Everything was handled correctly and smoothly, with no errors
Easy to work with, easy to schedule and accommodating. They are honest with I need to do right now with my car and what could wait until the next oil change and I appreciate that!
Great customer service. Always friendly and accommodating. Let me know what services are recommended, but I’m never pressured.
In and out in a timely manner Waiting room chair was comfortable Will come back
No snacks in the waiting area. No nitrogen for my tires. Thus I subtracted one star. Otherwise they do a pretty fine job, although Mazda pricing for various services has gone up, just like prices everywhere.
Everyone here is very polite and helpful with all my car concerns. I would recommend having your car serviced here.
Professional and friendly service.Only place I will have my car serviced. Car wash was too busy to wash car afterwards though They usually wash it afterwards
5 Great customer service but disappointed problem not solved by Mazda yet Please fix soon
Ask for Tilden! He was by far the best car salesman I have ever worked with. I came in to test drive some vehicles and he asked all the right questions to find me the right car for my needs. He answered all of our questions and was very friendly. He definitely broke that stigma of salespeople only caring about commission. I appreciated his honesty and care and will hopefully be returning soon to get a new car
Andrew was great… helped answer several questions I had and offered possible solutions for my 2003 Miata
Attempted a new vehicle purchase from a local dealer but it dragged on for 5 days with still no resolution. Classic Mazda got me out the door in less than 90 minutes. None of the "let me run this by the boss" nonsense - just straightforward answers & lightning fast paperwork. Bryan Walker is the MAN!
Service Department personnel are always very pleasant whether you are dealing with Angela or Andrew.
Every aspect was excellent Tilden knows his craft ?????? I would strongly recommend the dealership
Always friendly, courteous, clean facility and no wasted time. Nothing more to say Really great
Angela went above and beyond expectations making it a great experience! Thank you for taking the time!
My 10-year-old SUV was damaged in the April hail storm and declared a total loss. The unexpected car search definitely wasn't in our plans, but we started the process in May, and narrowed down our choice to a 2026 CX-5.
After a frustrating experience with another dealership, Classic Mazda Mentor completely turned things around for us. Mike Snyder (GM) was incredible from the very beginning—responsive, honest, patient, and genuinely invested in helping us find the right vehicle at a fair price.
When we arrived at the dealership, Tilden Humphrey and Sales Manager Bob Calkins carried the ball across the ... Read More Google - Jun 3, 2026
Andy was very considerate and friendly and professional. He helped me check a few settings in the vehicle.
Andy checked me out and helped with my phone connection. Really appreciated that! Staff has always been so kind and attentive to my needs.
Efficient, easy and job well done. Everything was super easy. Jacob explained everything very well. And the video of the technician reviewing my car was a nice touch.
The Classic Mazda service center is great. The staff is exceptional, scheduling is easy, and a video of the work performed is provided. I have always received great service and follow up. Thank you.
Classic Mazda was easy to work with. They got me exactly the deal I wanted when other dealers refused. No hassle. No pressure to upsell. I was late for a wedding and they got me in and out in time. Tilden literally went out of his way to make sure all my needs were met. I cannot speak highly enough about his level of service. Well done!
Classic Mazda's service center has always provided me with top-notch care for my Mazda vehicles. I wouldn't take them anywhere else.
Hose on engine was not reinstalled properly and car broke down on way home Mechanic at fault
The service reps and technicians are always respectful and responsive. Every encounter I have had with Classic Mazda service has been great.
The sales man was very helpful and polite and was an amazing help ,thank you
I was treated with respect. My car was serviced as ordered and on time. Jake went out of his way to make sure I was well taken care of and satisfied.
After a frustrating experience elsewhere, Classic Mazda Mentor completely restored our faith in the car-buying process. Mike was responsive, honest, and incredibly helpful every step of the way. He matched the pricing we had been offered and made the entire purchase smooth and stress-free. We couldn't be happier with our new Mazda and highly recommend this dealership.
Extremely accommodating and friendly. Agent helped me with issues on the car I was unclear about
He made the entire process very easy. He transferred the title, insurance and license plates. A one stop shop
They made it very easy. Transferred the title, plates and even notified our insurance company.
They did it all, even called our insurance company to transfer to the new car and transferred the license plates as well. A one stop shop.
Very helpful, listen to the problems I was having,did a great job taking care of my concerns. Very knowledgeable.
one stop shop. They even notified our insurance company to transfer coverage from our trade in to the new car. They transferred the license plates too so it was all completed with no additional things to do on our part.
Working with Jon was exceptional. We purchased a CX5. He was able to assist with replacement of two tires prior to pick up. Also spent time explaining all of the features of the car.
Dealership has friendly staff as always with a service team willing to help and communicate necessary repairs.
When using the service center for nearly 20 years. Reliable and one of the reasons I want to keep buying Mazda!
The staff, they all were super to talk with and no pressure on their part. Really recommend them.
Great, personal customer service! Kept in communication the entire time, asked if I would like my car washed, made additional service recommendations.
Welcomed and checked me in. Pleasant and informative. Listened and addressed my concern. Efficient and friendly!
I find that the service center is very well trained and takes care of the customers! They know there job, and take care of the customer!
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I was in need of a new/used vehicle after the hailstorm totalled my previous one.
We've always been a Ford family, but with all of the recalls and our bad experience with a Ford dealer, we decided on trying a Mazda.
We were able to have them set aside a couple to test drive, which made the buying process a little easier and quicker.
Bryan Mendez was amazing! He was very patient with us, even though I asked ALOT of questions, some more than once.
I felt like he was actually being honest. I didn't feel at ... Read More Google - May 22, 2026
Sarah and Brandon were both just absolutely incredible. Made this experience easy as possible. Highly recommend them!!!
Mike helped me purchase my CX-50 a few weeks ago. He was extremely knowledgeable and helpful.
I brought my CX-9 for routine maintenance. The service tech did my inspection and made recommendations. I was advised I still have my warranty and certified preowned warranty available to cover the repairs. I was immediately placed into a loaner which everyone was helpful as I had my newborn with me. All parties I encountered kept me informed timely of the repair progress and estimated completion. Everyone was kind, professional and friendly. My repairs were completed and I noticed immediately the difference in the way my truck rides. Thank you classic Mazda -sincerely a long term customer
All staff are excellent at Classic Mazda (and I will always continue business with them). My wonderful experience started with Mia; she immediately reached out to me as I was looking for a car based on my budget. Kyle was awesome; he worked hard with other staff to ensure I get the car. I got the car. Communication is phenomenal. While I had a little issue, Jake from the service department took great care of me; Jake is absolutely wonderful. My experience at Classic Mazda is 100% memorable in all positive ways. I recommend Classic Mazda to everyone and will continue ... Read More Google - May 20, 2026
Prompt and friendly service. Very detailed to what they do. Would recommend this service center to others.
Everything was good. I was filled in on Everything. Appreciate the car wash,it was nice.
I've been with this company for a long time and they have given me excellent service every time. They fix it right the first time. Very friendly service.
Very informative on the repair of my vehicle and had repair done quickly. Service was great.
Has been a great dealership to my family for over a decade now. Amazing customer service.
Sarah is the consummate professional. She helped me explore all of my options as my lease came to an end. She is knowledgeable, patient, and has perfected the art of being present without being overbearing. Working with her was a genuinely positive experience, and I truly appreciated her guidance throughout the process.
Excellent customer service throughout my experience, received a detailed video from Carmella walking through the main areas of inspection (tires, brakes, battery, struts/shocks, filters), waiting area was clean with comfortable seating, and service was completed in a timely manner with a car wash included in my visit.
Great service, great mechanics,lovely waiting area, bright and clean. Mechanics extremely fast compared to other places I’ve been.
I have come to expect superior sales and service after the sale as a five star standard. Anything else would be a major surprise!
A very open and supportive service dept. Excellent input with timely updates on service progress and helpful instructional information going forward. A very refreshing approach to the usual customer service treatment these days. BRAVO to this Classic Mazda Service Department!
Made car buying experience pleasurable! The process was easy with zero sales pressure. I would definitely recommend classic Mazda to anybody.
The whole team at classic Mazda made my car buying experience extremely easy I would recommend and have already recommended people to buy a car from Mazda or any of the other cars they have to offer Bob Calkins and Brian. We’re very efficient and made the process very easy.
Very helpful and answered all my questions He's he was also nice and asked about my day and my weekend
During our seven-year tenure, we have had the pleasure of working with Phil, a generous, kind, and caring individual known for his precision and collaborative approach with customers.
I’ve consistently had a great experience with Classic Mazda Service. The techs do excellent work and take good care of my vehicle every time I bring it in. Just as important, the service reps are always friendly, professional, and helpful, making the whole process smooth and stress-free. It’s clear that both the technical team and the customer service staff are committed to providing high-quality service. Highly recommend!
Outstanding service by all. Starting with Andy and right through the tec that serviced my vehicle, Thank you
Classic Mazda is great!! I got at least 4 cars from them, and everyone is super helpful and kind. Bob Calkins and John Black are the best.
Easy to schedule service at a time that fit my schedule, beautiful showroom and waiting area.
Kyle assisted me with finding the Miata I wanted. I felt confident that he knew the inventory and I left with the car I truly wanted. Truly a great experience!
This is my third CX5 purchase from Phil Albert and the team at Classic Mentor Mazda. I can’t begin to list the reasons I repeatedly buy from them. We return to talk to Phil about this 4th mazda purchase in short because I like that Phil values and appreciates his customers. It’s evident in his professional yet honest, up front conversations. The willingness of managers to come to the table and talk is exceptional and rare in other dealers. I have enjoyed owning and driving a mazda but I was especially thrilled to put a red one back ... Read More DealerRater - May 1, 2026
they started a video message a couple of years ago that shows the mechanic going around your car and showing you not only the good parts of your car but also problems that might occur in the future and something to keep your eye on
Had a great experience at Classic Mazda Mentor. Tilden is a great brand ambassador and made my trade-in and lease process easy. The facility is very clean, streamlined and conveniently located. I'm new to the brand and very pleased with my purchase. I can see why Mazdas are so popular.
Best service hands down!! Jon runs the service department with integrity. Andy has always been patient and understanding! I drive over an hour away just to do business with them!!
Kyle was great - he made it super-easy to see the cars I was interested in, go for a test drive, answered all my questions and we went thru all the options and proceed to trade-in and finance.
Easy and reliable. My experiences have been great. Jon knows cars and directs his mechanics for success. My vehicle always comes out of the shop in tip top condition. The crew is knowledgeable, friendly and reliable.
Classic Mazda makes things seamless and easy. The environment is quiet and comfortable. Everyone is so nice.
Great....very smooth and fast. I think his name was Stan was exceptional customer service. Love working with this dealership.
It's a very great place. I have gotten my last 11 cars from this dealership, and Angela, Jake, Andy, and Jon have always treated me well.
I had a great experience working with Jesus Olvera at Classic Mazda Mentor when buying my 2026 Mazda CX-30. We were originally undecided between the Mazda3 and the CX-30, and he was very patient in helping us compare both without any pressure. He explained everything clearly and made the process feel easy.
We actually ended up choosing a different color than the one he first showed us, and he was more than happy to let us test drive it to make sure we were completely comfortable with our decision.
Jesus was a pleasure to work with, and we never felt pressured ... Read More Google - Apr 25, 2026
Awesome ! Kyle made this so easy ..it was the best experience buying a car Ive had
This Service Department is the best of any I've ever done business with including other Classic dealerships.
Just purchased my first Mazda! And Sarah Holland was absolutely amazing helping me with the purchase. She went above and beyond to find me the perfect car! I love my CX50 Hybrid. I highly recommend Classic Mazda and Sarah!
This dealership was great to work with, Michael & Sarah, and Brandon & Javier for finance, listened to my wants & needs in a vehicle and steered me in the right direction. I was very pleased with their salesmanship and true interest in helping me to find the right vehicle without pressure. Overall great experience.
Very thorough and professional, but wayyyy too expensive for basic maintenance labor!
Always thrilled with the level of service provided by the Mazda Service Center in Mentor
My whole process was completed with ease. I was very satisfied with the paperwork for purchasing my leased vehicle.
Phil Albert provided exceptional customer service and was incredibly knowledgeable about the vehicles. 10/10 would recommend him to anyone looking for a car.
Couldn't be any happier. He has always been amazing to work with!! Always up front about everything, nice to talk to, I hope one day soon he gets a raise or promotion!! He works hard and it's a very good brand he has set for Mazda. He was able to get me a rental car in the meantime for my work while i had to get back home for work. I'm very appreciative of what he does!!
Great service and friendly service writers. I feel like more than a customer when I come in.
I was welcomed the moment I walked in and felt I was helped efficiently by everyone
I recently purchased a Mazda CX‑90 from Classic Mazda in Mentor, and from the moment I walked in the door it was clear this dealership does things the right way. Everyone treated me with genuine respect, listened to what I wanted, and never made me feel rushed or pressured at any point.
Jesus was my salesperson, and he is hands‑down the best sales professional I’ve ever worked with at a dealership. He took the time to understand exactly what I needed in a vehicle and matched me with the right CX‑90 instead of trying to simply “sell” me ... Read More Google - Apr 19, 2026
The serve staff was extremely friendly and helpful.
Surface is always spot on and very courteous. I enjoy watching the videos of the car being worked on.