Customer Testimonials
Excellent customer service. I highly recommend Rachael.
All good!
I was leary of going to any dealership due to worrying the salesman would be pushy and try to pressure me into making a purchase before I was ready but thay was not the case here. Jon Black was very accommodating. Knowledgeable but not pushy. Let me take everything at my pace and gave me honest answers to every question I had. Curtis made paperwork easy and thoroughly explained everything and answered any questions I had as well. Got a beautiful 2020 Jeep Renegade Altitude same day I stepped on the lot. Great price and great service.
I really like the service I receive at Classic Mazda Mentor. The customer service reps like Andy Hetrick are great employees. Andy was very pleasant to work with. I appreciate the great service and work done on my car. It’s a 2015 Mazda 3 and riding like new. I highly recommend this location.
I love my Mazda, everyone at the car dealer is fantastic! Savannah, my sales lady is awesome! Great experience.
Excellent service and follow up. Easy to deal with. No surprises. Nice dealership. James Joseph was excellent
Savannah was an excellent salesperson. Great experience, highly recommended.
James was phenomenal, and treated our car like his own. I reached out online, and left with the car the next day. Be prepared for that, because they have good cars and even better people.
Professional, efficient and accommodating.
Great staff and customer service! Definitely recommend!
Savanah was great! She was easy to work with was very patient with all of our requests both times we were at the dealership and on the phone with my mom. We found the perfect car our 2nd visit and drove it home that night. Thank you Savanah and all the staff that helped us out.
They provided excellent service in finding me the new car I wanted to lease and working with me and grandson to purchase my car coming off lease. They did and excellent job to coordinate the two deals and delivery of the two vehicles on the same day. I give them 5 stars.
Exceptional service and sales. Bryan Walker is knowledgeable and helpful and the finance team made the process smooth . Wonderful experience!
Great dealership with a professional, and helpful sales team.
I had a fantastic car-buying experience with Phil A. at Classic Mazda! I prefer the opposite of a stereotypical car salesman and Phil was just that! We were making jokes the whole time and he entertained my quirky personality and questions about the car throughout the whole experience, which was comforting to know that he was really listening and trying to understand what I needed out of my new car, instead of just rattling off information and trying to make a sale. He was considerate and knowledgeable. Great place to buy my (4th) car! I felt taken care of and ...
Racheal was great! Our new car is great! We had a great experience with Classic Mazda and would deal with them again!
My husband and I worked with Phil, who was kind, friendly, and very efficient. We felt like friends from the moment we arrived. The other team members that we worked with through finance were also great and friendly. When we need another vehicle, you can expect us to come to you!
We are very pleased with our new car. Thank you Bryan Walker. Answered all our questions . would highly recommend Classic.
We were heading on vacation on a Friday night when our car broke down. Classic had a 24 hour call line. What other car company has a call in service on a Friday night.? We were able to arrange the car to be addressed first thing in the morning. They ultimately provided a loaner and fixed our car. Amazing service.
Great experience and Dan made the total process very easy !!
We worked with Jon, Jesus, and Brandon on a deal that worked well for both sides. No long wait and the transaction went very smoothly.
Another great buying experience with Phil Albert and the staff at Classic Mazda. We keep coming back because of the friendly service and great cars.
Service has been good here, reasonably quick and good customer service with follow up, even on basic service plan oil changes.
Jesus was awesome!! I love my new cx-50
I have never had a bad moment visiting classic Mazda mentor my experience with them have always been great and professionalism the customer service is fabulous I have two Mazdas 2010 and a 2016 they're taken care of both of my cars professionalism did they give
Jesus and the entire team at Classic Mazda Mentor were great during my used car purchase. Very honest and responsive.
Well dialed service department. Quick drop off and pickup for my required maintenance.
Great service
Had a fantastic experience with Daniel at Classic Mazda of Mentor. He was so helpful with the purchase of our new car. Very friendly and knowledgeable. He was a pleasure to work with. Will definitely buy from him again.
Jesus was the best salesman I've ever had in my many years of buying cars. I'll make sure to be back and bring the whole world to meet this young man. I can not make any of this up. he's is the literal goat of selling these mazdas!!! shoutout mentor. shout out Mazda. shout out Jesus
We just bought our 4th CX5 from Classic Mazda! Phil was very knowledgeable and very friendly. He made sure that we were aware of all the features of our new vehicle and made the process of purchasing this vehicle less stressful! I would recommend Classic Mazda and Phil to anyone that wants an enjoyable experience with someone with loads of Mazda knowledge! Thanks again, Mazda Phil!
I’m on my 2nd car leased at this dealership. Jon knows how important it is to me to get the best possible deal and he always shows up with no BS. I love my new 2023 CX-5- wanted to upgrade from the CX-30 for a little more space with adding to our family. It’s the perfect amount of room for 2 adults and a new born, or 4 adults with a comfortable fit. Not a drastic amount of new features from the CX-30 but I’m very pleased with it overall! I hope to never stray from Mazda!
Recently traded in my vehicle for another trade in yall had. We travelwd 3 hours to this dealer. We were so well taken care of by Don Ashba! I was contact with Don for a few weeks before making a decision and he kept answering all my questions. He also followed up after purchase. Mo in finance was also a huge help and awesome!
James Joseph with internet sales could not have made it easier. I had no intention of purchasing a vehicle while in Cleveland on other business, but the vehicle was perfect, my conversation with James on the specifics of the vehicle went great, and the dealer had priced the car extremely competitively. Thanks to James, I drove the 360+ miles home instead of flying. It was well worth it. He walked me through the process and took care of the details so well that when I arrived to pay and take possession, the paperwork took less than an hour. The vehicle was ...
First (new) car purchase, and Daniel made it a walk in the park. Easy to understand, answered all my questions, and didn’t rush me into a vehicle that didn’t meet my expectations/wants. Fell in love with what I got, and I’d recommend Classic to anyone that’s looking for a car. Hands down, best experience I’ve had.
Fast, easy trip.
Classic Mazda was nice. No complaints. Bryan Walker, sales associate, went above and beyond to help me in many aspects of my venture. I highly recommend reaching out to Bryan Walker at Classic Mazda Mentor, with any of your lease, trade ins, or buying needs. I certainly will deal with him in the future! Thank you Bryan.
We had the best experience car shopping at Classic Mazda. Huge shout out to James Joseph for making our car buying super simple, and getting us to our Cav/Pistons game ON TIME. Truly, a wonderful experience. James knew every detail about the car and could answer any questions we had. Thanks for all the help, can’t express how much we appreciated it all.
I couldn’t be more happy with the service provided at Mazda Classic! Bryan Walker was my salesman and he was absolutely wonderful, answering all of my questions and not making me feel pressured to buy at all. Ended up walking off the lot with the car of my dreams, and felt like I got a great deal!
Very helpful throughout process and no pressure. Once we decided to purchase, the final paperwork was completed very quickly. Bryan did a great job explaining all the options in my new car and contacted me twice to answer any questions. This is my 3rd Mazda from Classic. L
I have been using Classic Cadillac for the last 6 years. We reconnected with Bob Rode who my husband knew years ago. Classic and all their help are very supportive and helpful. They are up front and easy to work with. Very accommodating! Bob has many years of experience and will be there for you. A very nice salesman and a special person. Best to all, Sharyn
2/26/23 - They reached out to me early Monday and were able to help get my glovebox fixed in a timely manner. Everyone was very friendly and I appreciate the help in sorting out the situation. Will be returning for future services due to great support. Original - Just came in on the 17th of Feb 2023 for a service appointment for an inspection and an oil change. I dropped off the car, staff at counter were very friendly, and they did what they always do. After getting the video, coming back, and picking up my car, everything seemed to be in ...
They are always honest with me!
Great car buying experience. Bought from Daniel Pavilonis and he made it a painless experience and got me set up with a great ride!
Rachel at Classic Mazda was a wonderful sales person and very professional to work with. Rachel was very responsive but not pushy. Rachel and her manager patiently worked to meet (and did meet) the financial terms that I wanted for my lease. I am very happy with the great treatment I received from Rachel and her team at Classic Mazda.
The staff at the dealership was not only friendly but very helpful and knowledgeable. My salesperson, James Joseph, was absolutely amazing. He was very thorough and just a pleasure to work with. You can tell that he is passionate about his job and goes the extra mile to make sure everything is perfect. I can't say enough good things about my experience here.
I purchased my second Mazda over the weekend and I had an the best sales man ever! Phil Albert was incredibly helpful and very informative. He took his time going through everything and answered every question I had. When I left with my new car I felt as if Phil was family. I highly recommend seeking him out if you are in the market for a new Mazda.
Daniel was great! He helped me lease my 3rd Mazda and was very efficient and helpful!
I am very happy with my experience! This is the third Mazda we have bought from this dealership. The process went very smooth thanks to Brian Walker!
Very friendly & helpful
Bryan, Brandon, and James were pleasant, outgoing, and professional. They seemed like true partners working on behalf of the customer rather than jockeying for position to earn our business. Their ability to go between customers and ensure our needs were met and questions were answered set them apart from other dealers. This was our first time buying from Classic Mazda and I would highly recommend them.
I had the best experience at Classic Mazda! Rachael was amazing- honest, organized, and so friendly! I got all of my questions answered and the process was so seamless. I am so happy with my new car!
We had a really great experience, especially with our rep Jesus. We were hesitant because we had a horrible experience at a different dealership in Willoughby but we got the car we wanted in our budget the same day.
Rachael is amazing!!
Great sales woman Rachael!
I had a very unexpected emergency on December 23rd 2022 in the middle of a terrible winter storm. The gentlemen at the dealership took great care of me and my vehicle. I am beyond impressed and would highly recommend them to anyone. Thank you so much.
Overall great experience. Brian Mendez was professional and very responsive/available during my search. Ultimately walked away with a new Mazda CX-5! Thank you for the help!
Great experience with James at Classic Mazda. No pressure situation. I LOVE my new car! My old Mazda was totaled out in freak accident. I loved my old car and wasn't expecting to make another car purchase anytime soon. I was undecided for almost 2 hours at the dealership and he never made me feel pressured. They even stayed past closing to serve me. All and all I'm very happy with my new car and would highly recommend.
I had a great experience yesterday, 12/17/22, in buying a Buick Encore. Rachel Blahovec was awesome in making sure we were satisfied with our purchase, helping to get us where we needed to be financially. She also went out of her way to help us figure out different features and where things were. Classic Mazda is a great place to shop for your new to you vehicles. Ask for Rachel, and she'll take care of you. Thank you Rachel!!!
I came in not knowing what I really wanted, I just knew that we were tired of our 9 year old car. Jesus Olvera met me at the door and started showing me some 2020 pre owned vehicles. I had heard that dealers are short of used cars, but not here. He found a car that was just what we needed. He showed me his best price and made a fair offer for my trade. We are happy and would not hesitate to come back when we need another car.
Rachel rocked!
Jesus olvera was our salesperson and half way thru the deal we changed our financing and made it a little tuff on him. He was great to work with and will buy my next vehicle from him. thanks
Brian W. was great to work with when we were looking at both new\used cars. He took time to explain the details of the cars and all of the options during purchasing. We definitely drove away in our new car feeling good about the whole process. I look forward to working with Classic Mazda and especially with Brian, again for our next car purchase.
Rachel was amazing! She made the purchase of our new car so quick and easy. I would highly recommend her!!
Awesome experience today at Classic Mazda Mentor. Rachael was super professional making the experience very quick and easy. Thank you Racheal Blahovec and Kevin Borris for making the process seemless. Highly recommend Classic Mazda Mentor and Sales Pro Rachael.
I love my new cx30. It is a peppy little Suv. Bryan Mendez made the process super fast. My husband I both purchased cars and we knew the process would be timely. Bryan was awesome and really detailed and knowledgeable about the cars. We are very appreciative of the time he took to work with us.
From the moment we walked through the door Rachael made the car buying experience enjoyable. She was very knowledgeable about the vehicles and worked hard to put us in the model that we wanted.
Awesome experience! I came to see a Mercedes they had parked in front of the showroom. Rachael was very helpful and friendly from the moment i walked in; so much so that i hadn’t realized she was a sales rep until we went on the test drive! The finance manager was also great! He explained the products in detail and helped me make the best decision. Very happy with my car and this store!
My son bought a car from Bryan Mendez at Classic Mazda. Bryan was awesome, easy to work with, very knowledgeable, and made himself available after hours.
I purchased my CX-5 from Bryan Walker in September. We've had many family things happening and I haven't had time to review. I would buy another vehicle from Bryan and I have been recommending him to everyone I know. It was the smoothest car transaction ever. He has terrific communication skills and is extremely knowledgeable about Mazda. Honestly, I would not hesitate buying another car from Classic Mazda in Mentor but especially from Bryan - he's the BEST!
All of the Classic Mazda employees were friendly and helpful. Our salesperson Rachel was extremely knowledgeable and took a lot of time introducing me to my new car - even assisting me with calling Sirius satellite radio to transfer my service. I highly recommend the dealership!
Had a great buying experience at Classic Mazda. My Saleswomen was Rachael and she was fantastic. No pushy sales tactics here. Whole leasing experience was very easy. I'm glad to know I have someone I can rely on if I ever have an issue with my new CX-30. Looking forward to getting my car serviced here as well.
Second car I purchased with Classic and I dealt with both purchases with salesman Phil Albert. Through out the years had dealt with quite a few high pressure salesman that were not honest and overbearing. It always nice to work with Phil, he makes it so easy and pressure free when buying a car.
**12.23 Edit** I had to revisit my original post to include a shout out to Brandon Knott the Pre Owned Sales Manager. He is a standup guy who was honest and delivered on every promise. The culture of the dealership rings through loud and clear with this guy! He went above and beyond and contributed to a great experience. They surely know how to take care of a customer and turn them into a client. I will gladly recommend anyone to stop in and see these guys when you're ready to make a purchase. 12.10.22Today was a great day with ...
Bryan Mendez did a great job from start to finish and made sure I left with the right car for me! Fantastic experience.
We had a wonderful experience purchasing our new car at Classic Mazda. Rachael was our saleswoman and it was an absolute pleasure working with her (she even helped entertain our young children while we completed our purchase). Thank you Rachael and the entire Classic Mazda staff that we interacted with for your superb service!
Classic Mazda is truly the best dealership I have ever dealt with. In particular I would like to thank Phil Albert. Phil made the process of purchasing my daughter’s vehicle a pleasure. His knowledge, trustworthiness and friendliness is the reason my family has been leasing and purchasing vehicles for the last 12 years from Phil.
Phil, Bob, Jesus and all the Mazda team are great. Highly recommend. "Fast Phil" was a pleasure to work with. Very personable guy. He made me feel like he was my best friend's dad and was going to take care of me and work with me and he followed through. Communication was top notch. To the managers who may see this - Phil gets bonus points! 🙂👍 Very happy with the CX-5.
Bryan Mendez was outstanding! Super helpful, very patient and takes pride in his work. Thank you Mazda!
We love Classic Mazda! My husband and I have been leasing from Classic for over 12 years. The staff and the service is amazing! Our salesman, Phil Albert, is the best! He is super knowledgeable and helpful, always cheerful and caring. But not only is Phil an excellent salesman, he is also a great person and friend!