Customer Testimonials

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DealerRater Apr 29, 2021

Overall Impression: Classic Mazda is a Class Act. Our Story: Arranged to test drive a used CX-5 with 3k miles on it that was from the dealer's loaner program. On our way there, the salesman, Lee Velazquez, called to say the person who test drove it before us bought the car. But there was a similar car available to test drive if we wanted. We kept our appt. and test drove the similar car. Liked it but wanted a package that it didn't have. Lee arranged to pull a car that met our specs out of the loaner ...

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DealerRater Apr 9, 2021

Employees were so friendly, helpful and knowledgeable. Have bought from Classic for years with Mike Manning. Best salesman ever! 5 star. Dealership is so clean and COVID protocols were followed properly

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DealerRater Nov 8, 2020

Classic Mazda has a clean and pleasant facility that is comfortably laid out. It was obvious that everyone from reception to finance was very good at their job. Our sales person ( Brian Walker ) made the purchase of our new Mazda a pleasure. Brian’s knowledge of the CX 5 is complete, he answered all of our questions without help from a colleague or owners manual. Brian knows his product.

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DealerRater Jun 1, 2020

We Purchased 2020 CX30,These People are Top Notched John,Nick,Rob,Gave Us the Best Deal Ever!!Thank God we kept it local,Your the best Clasdic Mazda

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DealerRater Nov 14, 2018

Phil was great to work with - he thoroughly explained everything and kept us “entertained” as we waited our turn to speak with the finance guy.

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DealerRater Apr 22, 2018

My husband and I would give our experience at Classic a 5 plus if possible. Less than 3 years ago we leased a CX5 and we were more than pleased. Not just with the vehicle, it was Phil Albert that made an impact on both of us. What a kind, knowledgeable gentleman. Phil does not rush or push you into something. He is very respectful and truly appears to understand others situation. What a great team, Phil along with Tony the General Manager and Anthony the Finance Manager made us feel at home. These are just a few reasons why we chose ...

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DealerRater Apr 17, 2018

I had a wonderful experience from the moment we walked in the door. Everyone was professional, helpful, and made the purchase of my new car a great experience.

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DealerRater Feb 27, 2018

We dealt with Phil Albert and he was the most amazing car salesman my father and I had ever dealt with! He made the process fast, easy and so exciting! It was the first car I purchased on my own and it was the best experience! I would highly recommend Phil! I can’t wait to go to back to him to get my next car! Thank you so much Phil for helping me get my car!!!!

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DealerRater Apr 21, 2017

Once again Bryan Walker made purchasing a car at Classic Mazda smooth and thorough. He guided me through the process and was able to answer all my questions. I highly recommend Bryan & Classic Mazda.

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DealerRater Mar 31, 2014

They were perfect as usual! Earlier in the day my wife and I took a drive over an hour (1 way) on a promise from Fred Martin Superstore. What a JOKE of a place. Stupid us for believing them. Came home extremely mad from that experience and just drove 3 minutes away from our home to Classic Mazda where we have bought other cars from the Classic Campus. In less than 2 hours we were done and they treated us with perfect mannerism and very professional. I got my truck at the price I set before hand and they met me where i ...

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DealerRater Sep 3, 2013

Great buying experience. Very clean and professional dealership. Excellent internet sales experience. Fast buying process at the dealer. I was in and out quickly on the last day of the month. Salesman was very friendly. I received a fair trade-in value for my car. Manager walked over to thank me for my business. I would recommend this dealer to anyone looking for a Mazda in Northeast Ohio. Don't waste your time on the Bedford auto mile.

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DealerRater Jun 9, 2013

Nick was excellent! Very friendly and not pushy at all. He answered all my questions and got me a great deal on my new car. Even the manager came over to congratulate me on my new purchase.

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DealerRater Sep 2, 2012

Bob Calkins was great to work with. Didn't try to give me the bogus salesmen shpeal. I was in and out no hassles. I will be a long time customer.

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DealerRater Jun 11, 2012

Shane and the Sales Manager that assisted me was amazing. Very friendly and extremely helpful. I will recommend that dealership for anyone who is looking to purchase a vehicle.

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DealerRater Jun 13, 2011

We love our new car! Everyone was very helpful & knowlegable. This made the process fast & simple. Dan came to my work to pick up the car to add remote start & a luggage rack...that made the process easier.

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DealerRater Jun 12, 2011

Bob, the sales rep. was great. Friendly, answered all questions thoroughly. I went to the dealership feeling anxious and nervous about dealing with a totally new dealership and people I did not know. The employees seemed to portray honesty and also a thorough knowledge of the vehicle and also the dealership. My preconceptions of the experience were discounted by the kindness and seemingly honest traits of the sales rep and finance mgr. Overall a very positive and pleasant experience.

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DealerRater Jun 11, 2011

The customer service at Classic Mazda is top-notch. I was treated with professional respect and consideration in making my decision to purchase a new car.

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DealerRater Jun 11, 2011

I purchased 3 cars from this classic mazda dealership in Mentor and have been overall satisfied with my experience's at this dealership. For this last visit, the salesman I dealt with was easy to work with and did not push anything on me. He worked with me to get the best deal and was quick to get a response. The staff overall are all polite and I would highly recommend this dealership to friends and family.

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DealerRater Jun 10, 2011

Enjoyed the dealership. Everyone was nice and straight forward. There was no pressure, and Steve was upfront about the issues with the car i was buying.

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DealerRater Jun 10, 2011

I chose Classic based upon past experiences. This time at first, price drove me here. After working with Bob Culkins, my sales associate, it's the quality of the people. He knew everything about the vehicle and was very polite.

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DealerRater Dec 30, 2010

referred by dave kirk from classic, robert was very helpful and made the process extremely easy and stress free. excellent follow up after the sale to inform us on the timeframes for the remote install as well as the check back to pay off our current lease.

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DealerRater Dec 16, 2010

I bought a used car from them in June. I purchased a 2006 Chrysler Town and Country mini-van. I traded in a VERY beatup 1997 Plymouth Grand Voyager mini-van that I'm sure the staff has nightmares about!! They were wonderful, were easy to deal with, very accomodating, and I love the car. Nate drove all the way to Classic Madison to bring the car to Mentor for me to see. While Nate was at his military weekend, Pete covered and was very helpful. I recently had the oil changed and tires rotated and the service department was wonderful also! I don'...

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DealerRater Dec 12, 2010

Everybody I spoke with was very friendly, they knew what they were talking about or, if there was any doubt they went and looked up that information to be sure I got the right answer. I went to this dealer knowing very little about the car I was looking at. They told me about it I went and did my homework to be sure they were correct and not just trying to make a sale. They were correct about everything. They also offered some options as far as models and options. There was no pressure to buy that's why ...

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DealerRater Dec 11, 2010

We were Internet customers. For us, it was the first time ever buying a car over the Internet. BTW, we're in our late 60's and live in a retirement community in mid-Florida. We bought a used, low mileage, 2009 Miata. Bill Cheraso was terrific thoughout the process! He was careful to describe things accurately and he diligently re-checked specific areas we inquired about before answering our questions. His communication skills are excellent and his follow-up by email was always on-point. The car arrived as described and has been great. Some months after purchase, I discovered that the jack was missing. ...

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DealerRater Dec 11, 2010

The service at Classic Mazda was very good, as usual. The staff is friendly and answer any questions I have. Today's service was for an oil change and Mazda recall fix of the power steering. It was performed efficiently and in the time frame I was told. The only improvement I could think of woiuld be to provide a loaner car for long repairs/service. I live 20 minutes away and cannot always get a ride to and from the dealership . But I'm not sure any dealers do this any more. Overall, I find the service very good—whic ...

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DealerRater Dec 11, 2010

Both of the Classic sales manager and Classic salesman, names are listed above, are excellent people to work with as they answer any and all questions in a polite and complete way. I never need to worry about getting incorrect answers as I can trust them completely.

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