Customer Testimonials
Phil Albert was very thorough with going over everything with me. He took his time to explain all my questions and I didn’t feel rushed through the whole process. I felt I was taken care of professionally and that matters to me as I am a returning customer for years as well as an ex-employee of 17 years. Thank you for giving me your best customer service.
I highly recommend this dealership and the sales representative, Tilden. By far the smoothest car buying experience I have ever had.
I appreciate the video that I receive for my inspection. Always a pleasure when I come there.
Very happy with the service of everyone who assisted. Max was the lead and took me for a test drive. They were relaxed and made the process very simple.
Sarah Holland was amazing to work with! She was professional, kind, and never pushy throughout the entire process. She made our car-buying experience enjoyable and was the primary reason we chose to purchase from this dealership.
Unfortunately, our experience with the finance department was incredibly disappointing. Javier was disrespectful and unprofessional throughout our interaction. Rather than discussing potential maintenance concerns, he confidently stated that my Mazda WOULD break, seemingly to pressure us into purchasing additional coverage.
After we declined the additional financing products, he incorrectly processed our payment, which I had to identify and correct with the clerk. When leaving, ... Read More Google - Nov 8, 2026
Andrew is the definition of professionalism and product knowledge. Buc is experienced, knowledgeable master technician.
I love the service department. Andrew is amazing and answers all of my questions. Friendly and professional.
We were having issues with our brakes. It was a continuous problem over the past year. Finally got it figured out and corrected.
Andrew went above and beyond for us! Classic does not disappoint. Wonderful service As always
My salesman Phil is outstanding! He is so helpful and accommodating! He encourages me to stop in if I have any questions or need help with my new car! I stopped in yesterday and he immediately addressed my questions and gave me another demo!!!
Jesus and Brian were so friendly, chill and honest selling me my car. They made me feel comfortable. Every other car dealership the salespeople were pushy and deceiving. Jesus and Brian were a breath of fresh air.
One of the best showrooms i have ever seen!! Thanks to TILDEN, My delivery went very smooth!!
The service department saved me from a very expensive mistake. I’d bought a car from Carvana and brought it in immediately for an inspection. The service team uncovered numerous issues that made the car unsafe. I was so impressed that I bought a car from Classic the next day right after I returned the Carvana car
Jake has been wonderful to work with. He always takes good care of me and our vehicle.
THEY CONTACTED ME STEP BY STEP ON WHAT WAS GOING ON WITH MY VEHICLE… VERY FRIENDLY ATOMSPHERE
Tilden made my car buying experience at Mazda very smooth and stress free, would recommend him for anyone looking for a positive experience.
I have been taking my vehicles to classic Mazda for service for years and have leased several over the years as well. Service is exceptional!
Overall I had a positive experience buying a car here. I scheduled to test drive 1 or 2 vehicles and I ended up driving 4 models. The team was flexible on what I wanted to look at and was giving me all of the time I needed without feeling pushy. Sarah Holland was my sales consultant and it was the first time in my car buying experience I felt like I was speaking with an actual down to earth human and not a pushy/sketchy sales person. None of my questions went unanswered and I was not made to feel like an annoyance ... Read More Google - Oct 29, 2026
Service quality is excellent at Mentor Mazda and staff are very responsive to questions asked.
Provided answers to all questions. Got me in and out quickly. Jacob was very professional.
Very accommodating and friendly. Quick oil change with a car wash! Recommended tire rotation which was also done.
Good service so far. No issues. I appreciate the video walk thru by the service tech.
Efficient, kind and patient. Everyone is very nice and service does a wonderful job keeping us informed of vehicle needs and performance. We are thankful for Mazda of Mentor!
Although he was not able to recreate the intermittent problem I am having with my vehicle, Andy tried diligently. He was extremely kind and professional.
Classic Mazda took my vehicle in with only 5 minutes notice, was able to get me into a loaner car, and got my Car fixed in less than 24 hours! They are always fast and helpful!
The staff was very friendly and professional. They got me in and out in under an hour
Phil was my salesman and helped me in every way!
Outstanding Treated me like family, like I was one of their family and friends They were honest about the pricing up front
Our salesman Bryan M went above and beyond to make sure we had a wonderful experience buying our son his first car. He was wonderful and patient to work with.
Professional and knowledgeable staff (sales and service), clean facility, low-pressure vibe - they hit the sweet spot of being attentive & available without pressure to make a sale.
Very customer satisfaction driven. Clean and attractive facility. Welcoming atmosphere the minute you walk in the door.
Brian and Brandon were very professional and knowledgeable. Great experience from start to finish. I would recommend Classic Mazda to anyone in the market for a new vehicle.
Great people, came through for me in a tough situation when I had to buy a car in an emergency(!)
Two names: - Andy Hetrick - Jacob Hommel Both are assets to the Classic Mazda Mentor Service Center. They recently gave excellent help and advice on New Tires and also my Windshield Replacement thanks to a rock (going to Defender Glass). Glad they are on the team and always so helpful
Why do I need to give a minimum number of words for this review, really? Courteous, upfront and kept me updated
Angel truly lives up to her name! Her exceptional communication, attention to detail, and genuine care made my experience at Classic Mazda outstanding. Special recognition also goes to the technician for the thorough video inspection and clear explanations. Great service fixes cars. Exceptional people build trust. Angel and the team delivered both!
The process to get my car was very smooth. Any issues that arose after it, Sarah was very willing to help resolve. She went above and beyond to make sure that I was happy with my purchase.
Very friendly Always willing to answer all my questions I just wish you wouldn't keep moving your employees around to different classic locations
Jon was such a great help. The process was so quick and easy, and everyone we spoke to in the dealership was so friendly and helpful. He made the process super smooth and stress-free, and explained the process every step of the way.
Bought a new cx-5 love it. Shout-out to tilden took his time didn't pressure me felt great definitely would recommend tilden from classic for your next car purchase.
Very pleased. Very professional and fair market pricing for filters. Very happy with my Mentor Mazda service dept.
Called the dealership to schedule a service appointment because the day before my car was found in the garage with a dead battery. I was able to recharge it. They quickly gave me an appointment. Everyone I dealt with was very friendly and efficient. They found the problem with my car and returned it to me within an hour or so. Iam very happy I was able to get the problem fixed that quickly.
The service department has been fantastic! I am just not happy with the Mazda brand. It has been unreliable.
Disappointing service experience and overpriced. I stopped in to get an oil change and tire rotation for my Mazda CX-5, only to find out they charge $114 plus tax for the service. A neighboring Mazda dealership offers the exact same service for $79.99, but when I asked, the service manager refused to match the price. Extremely disappointing experience. I will definitely be taking my future service needs elsewhere. Be sure to shop around and check other local Mazda dealers before booking any oil changes or maintenance
Disappointing service experience and overpriced. I stopped in to get an oil change and tire rotation for my Mazda CX-5, only to find out they charge $114 plus tax for the service. A neighboring Mazda dealership offers the exact same service for $79.99, but when I asked, the service manager refused to match the price. Extremely disappointing experience. I will definitely be taking my future service needs elsewhere. Be sure to shop around and check other local Mazda dealers before booking any oil changes or maintenance here
I received impeccable service at this dealership. The staff was professional and knowledgeable, the service garage was clean, and the customer service was amazing. They did a thorough job in inspecting and fixing my car. I highly recommend this dealership.
I had a phenomenal remote buying experience at Classic Mazda of Mentor. Bryan, my sales specialist, was transparent, respectful, and very responsive when working on my OTD price for the 2026 MX5. Bryan did not pressure, employed no sales drama, and was true to his word during the entire buying process. I travelled 2.5 hours away to get the car and Bryan met me at the rental drop off with my MX5 so I could drive it on the way back to the dealership. Everything about my pick up day was extremely quick and efficient. Faster than any previous experience I have ... Read More Google - Oct 14, 2026
Quick, friendly, and hassle-free oil change! Nice touch adding a car wash. Will continue to come back for future oil changes
I had an incredible internet buying experience at Classic Mazda of Mentor. Bryan was great with remote communications and even sent me a couple of videos during the buying process. I can't say enough about Bryan's professionalism, transparency, and responsiveness. I traveled 2.5 hours away to purchase my Miata from Classic Mazda and couldn't be happier with how I was treated. The pickup day efficiency was the quickest and most organized I have ever experienced. Kudos to Classic Mazda for knowing how internet sales should be managed!
Everyone was pleasant. Communication was good, I like the walk around video, gives time to decide about repairs and other maintenance. Angela has been very nice every time I have been in.
I bought the car. I went in there knowing I was going to. The experience was not great. Id recommend buying a mazda but I would go to a different dealer.
Great customer service. Bryan listened to what I wanted, explained the various options and found me what I wanted.
I took my vehicle in for a routine service. Needless to say I made it home to find they had not put oil ( or as they claim enough oil) in the car. The low oil level light came on upon restarting the car. I Immediately checked the dipstick to find Not a drop of oil on it. They did however pick up the vehicle an hour later and did give a loaner. Not sure what will happen next. They did say the next service is comped. Not sure that's enough of a start to fix this mess.
Sooo I ... Read More DealerRater - Oct 11, 2026
I was very happy with all aspects of this major repair. The employees I dealt with were courteous and caring.
Fast, friendly service. Jake is excellent and very knowledgeable. He truly cares about his customers.
Andy was amazing. He kept me informed of what was going on with my vehicle every step of the way. He was and to answer all of my questions.
Service department was timely, communicative, and showed a connection to all the clients that came in. Worth the drive from out west. Thanks team!
Great people,,did everything I asked about,,easy to make appointment,, got me in and out in a short amount of time,,,,Great Job!! I'll be back for sure!!
Was able to get an appointment the next day. Waited a short time for oil change and tire rotation
Jon Black is the best, he made my car buying experience super easy. I love my new Mazda CX-90!!!
Angela has excellent customer service skills. She's knowledgeable, thorough and goes above and beyond to help with service. Keep up the great work!
Always kept me updated. Tried very hard to find the squeaky noise my daughter was hearing. Was unable to reproduce the noise but not for lack of trying
The service department at Classic Mazda is all top-notch. I’m always very pleased with the professional service and the technicians who provide videos of what they are working on and what needs to be attended to. Mazda not only has a wonderful vehicles but also provides quality workers. 👍
I worked with Sarah Holland, and she was very friendly, professional, and helpful! Thanks, Sarah! I’m incredibly happy with my new ride. 🤗
Very good service Angela was great and quick work done will return again for service
Clean and professional atmosphere. Sales man Jon and sales manager helpful with car search. Gave in deal completed fairly quick and easy
Fast, quality service Fair price and service counter was very helpful Well, it was fine
Great work, great service, highly recommend, the technician was very thorough in his video, coming back again when needed
Service was completed in a reasonable amount of time. I was treated with the upmost respect. I was given a car to go have breakfast, something they didn't have to do. Thank you for that. Making the appointment i was given every thing I needed.
We bought our first Mazda at Classic Mazda and we couldn't be happier! Everyone was so so nice and knowledgeable!
shout out to Sarah for helping me choose my new car. she made it an enjoyable, stress free experience. very happy with my Mazda ❤️
Was greeted at the entrance to Service and treated with respect and professionalism. Oil change was done efficiently and I quickly had a clean car to complete the deal.
The service department is both professional and friendly. I would definitely recommend them To anyone
Workshop was clean/orderly. Customer service professional yet approachable. Customer waiting area quiet and comfortable. Beverages and charging stations a plus.
Courteous and knowledgeable. Honestly and forthcoming. Jon was outstanding.
All of my interactions with the entire Classic family have been superb. Classic Mazda has been tremendous from the sale to ongoing service. Highly recommended!
Love my new Mazda CX-30! Sarah and John were great at finding exactly what we wanted. Everything was made even easier by preparing our paperwork online before pickup. This is our fourth Mazda from Classic in Mentor. We love the service too!
Very accommodating very attractive and offers several options to the care of my car. Very polite
Prompt and friendly service. Service reps are very knowledgeable. Know what car needs every time.
Andy and all the staff treated me with the up most respect and every concern I had they looked into it, I can't say we enough about them God bless them all.
Excellent Customer Service. Very friendly staff and always clear about what is needed. The video is a nice overview. Very smooth process beginning to end.
Loved my experience with you I will be serving my car you now not with who I bought it
Very clear on what they were doing and smooth process. Friendly staff and comfortable waiting area. Car was very pristine when returned to me
Sarah was great. We had lots of requests and questions and she got back to us quickly. I also appreciated the dealership working with me to get all the paperwork together before we came to pick up the car. This made it faster and more efficient.
Very friendly and helpful. The showroom is very clean and welcoming. No one pressured us.
Excellent Customer Service. The repairs were completed very quickly. I would definitely recommend Classic Mazda.
I was able to have a loaner so the fact that my car was there 4 days wasn't an issue. Everything fixed to my satisfaction
I had such a great experience at Classic Mazda! Bryan was absolutely amazing from start to finish. His customer service was outstanding, he was patient, knowledgeable, and made the entire process of getting my 2026 Mazda CX-5 smooth and stress-free. I truly appreciate how he made me feel comfortable and valued throughout the whole experience. The finance manager was also amazing and made the financing process easy and straightforward. Overall, I’m extremely happy with my experience and my new Mazda CX-5! I definitely recommend Bryan and the team at Classic Mazda!
Bryan was great, very thorough and knowledgeable, and the whole team at Classic Mazda is professional, friendly, and helpful.
Nice friendly service people, efficient work, comfortable waiting area, and thanks for the car wash
The people are very friendly, helpful, polite and make you feel welcomed and answer any questions I have.
Excellent service - staff were friendly, thoughtful and communicative; the job was done quickly and satisfactorily. I am very happy with the service.
Always have had a good experience with the service department Andrew has been great to work with
Outstanding service in a timely manner Appreciate the excellent video Very satisfied with Mazda products
Service desk was friendly and fast. Properly explained service amd pricing Would highly recommend Classic Mazda
Always pleasant from the time you walk in until you leave. Always clean, and different amenities .
This was my first time shopping for a car and Sarah was absolutely amazing! She was so kind and helpful, answered all my questions and such an amazing attitude all around ❤️!
Service Dept. was quick and friendly... did try to get a hold of my sales person Bryan Mendez to get info about the key fob replacement from my original sale but no luck. But performed oil change, tire rotation, wheel alignment as noted for 115,000 mile service on my cx-50.