Customer Testimonials
Very accommodating very attractive and offers several options to the care of my car. Very polite
Prompt and friendly service. Service reps are very knowledgeable. Know what car needs every time.
Andy and all the staff treated me with the up most respect and every concern I had they looked into it, I can't say we enough about them God bless them all.
Excellent Customer Service. Very friendly staff and always clear about what is needed. The video is a nice overview. Very smooth process beginning to end.
Loved my experience with you I will be serving my car you now not with who I bought it
Very clear on what they were doing and smooth process. Friendly staff and comfortable waiting area. Car was very pristine when returned to me
Sarah was great. We had lots of requests and questions and she got back to us quickly. I also appreciated the dealership working with me to get all the paperwork together before we came to pick up the car. This made it faster and more efficient.
Very friendly and helpful. The showroom is very clean and welcoming. No one pressured us.
Excellent Customer Service. The repairs were completed very quickly. I would definitely recommend Classic Mazda.
I was able to have a loaner so the fact that my car was there 4 days wasn't an issue. Everything fixed to my satisfaction
I had such a great experience at Classic Mazda! Bryan was absolutely amazing from start to finish. His customer service was outstanding, he was patient, knowledgeable, and made the entire process of getting my 2026 Mazda CX-5 smooth and stress-free. I truly appreciate how he made me feel comfortable and valued throughout the whole experience. The finance manager was also amazing and made the financing process easy and straightforward. Overall, I’m extremely happy with my experience and my new Mazda CX-5! I definitely recommend Bryan and the team at Classic Mazda!
Bryan was great, very thorough and knowledgeable, and the whole team at Classic Mazda is professional, friendly, and helpful.
Nice friendly service people, efficient work, comfortable waiting area, and thanks for the car wash
The people are very friendly, helpful, polite and make you feel welcomed and answer any questions I have.
Excellent service - staff were friendly, thoughtful and communicative; the job was done quickly and satisfactorily. I am very happy with the service.
Always have had a good experience with the service department Andrew has been great to work with
Outstanding service in a timely manner Appreciate the excellent video Very satisfied with Mazda products
Service desk was friendly and fast. Properly explained service amd pricing Would highly recommend Classic Mazda
Always pleasant from the time you walk in until you leave. Always clean, and different amenities .
This was my first time shopping for a car and Sarah was absolutely amazing! She was so kind and helpful, answered all my questions and such an amazing attitude all around ❤️!
Service Dept. was quick and friendly... did try to get a hold of my sales person Bryan Mendez to get info about the key fob replacement from my original sale but no luck. But performed oil change, tire rotation, wheel alignment as noted for 115,000 mile service on my cx-50.
Dealership was clean, Staff greeted me with a smile, Very knowledgeable about the vehicle we were test driving, our salesman Bryan was very friendly.
I wanted to say thank you to Tilden for going above and beyond, even checking on me while on vacation, and doing whatever he could to get me into my dream car! Brandon was great as well. But so were all of the employees at Mentor Classic Mazda! Tilden will get my business again and again!!! Can’t say enough great things about him!
I was told my tires had dry rot so I got new tires. Sam's Club told me that my existing tires looked fine. Sam's Club also told me there was an issue with the lug nuts after I had my work done at Mazda I'm very upset.
Classic Mazda is always great. The staff is friendly and knowledgeable. Prices are what you would expect at a dealer.
Got my car in and out super quick! Fairly priced, very informative, kind and professional. I won't go anywhere else!!
service was very easy to schedule. everybody was very kind and my car was done in an hour. very good experience
Classic Mazda was a great service experience. It was efficient, the rep was very kind and went over and above to help me with the lock system that I did not understand.
Sarah and the Classic Mazda team was very professional, friendly, and helpful in purchasing my new to me CX-5. I would absolutely recommend checking them out when looking for a new Mazda!
Classic Mazda was great! Sarah was very helpful in purchasing my new to me CX-5. She was friendly and helpful in explaining things and aiding me in my purchase. The rest of the team that I interacted with was professional and friendly. I would absolutely recommend Classic Mazda when looking to purchase a new Mazda.
Have purchased several cars from this dealership and have been happy with the service very professional
Sarah Holland helped us find and purchase our 2nd Mazda from Classic Mazda. She was very efficient in finding exactly what we were looking for and answering any questions we had.
The service I received from Brandon Knott and Bryan Walker was outstanding. They were both very welcoming and eager to help me get the best deal and leave with the most reliable vehicle I could afford. They guided me step by step through the process and within 2.5 hours I was pulling out of Classic Mazda with my 2023 Nissan Rogue. I could not be more thankful for the both of them. I also have to make sure I mention the rockstar Mia Isabella from Classic Mazda who responded to any emails I sent and effectively communicated with me. I also can'... Read More Google - Sep 10, 2026
It was very pleasant. I have nothing but praise for the entire service department. Wonderful
Great Service,Clean Facility and the Staff is outstanding.From the moment you enter the service area. You are made to feel at home.
The ease of my search and purchase of a CX-5 was actually a pleasant experience at Classic Mazda. I appreciated the time and attention that was provided by my sales rep, Sarah Holland. She took a genuine interest in my preferences and was able to provide me with outstanding service and follow-up as well.
Fast, professional, honest. Not more to say but I'll wager this survey bit is going to force me to say more.
The dealership and their mechanics were fast and efficient. I added additional services after maintenance began and they were able to order parts and install them quickly.
Service representative are professional. Knowledgeable and friendly. All encounters have been satisfying! I feel appreciated and proud of bring a Mazda owner. Thank you!
Had oil change and filter plus plugged tire. 3 tire were over inflated some 7 lbs one was 12 over. Wasn't happy with whoever added air and check my tires.
John provided excellent service, a helpful video from the technician to explain what she was doing and delicious coffee. It's a great setup. Thanks!
Andy was incredible. Working in vehicle service SUCKS and he actually made me laugh. Great experience despite a repair being needed.
Service was timely and quick. Price was fair. The staff was efficient and cordial. Very satisfied
Always professional and transparent. Efficient and effective team. Exceptional experience over and over again. Jon Phillips is an exceptional manager and takes pride in running an efficient and effective shop.
Bryan walker was awesome to work with in helping me to find my new vehicle.He went the extra mile to explain everything to me and very upbeat and informative.Thanks Bryan for all your help.
This was the second Mazda I have purchased from Classic Mazda in Mentor. Both experiences have been fantastic! Everyone is so knowledgeable about the cars and the process. They answered every question I had and made it so easy to do.
Customer service was excellent and knowledge was excellent.. Mazda always take time with there customers .
We had an excellent experience working with Bryan while purchasing our Mazda CX-5 from Mazda Classic. He was professional, knowledgeable, and extremely helpful throughout the entire process. Bryan assisted us with completing all the necessary paperwork and made sure everything was handled efficiently and accurately. Thanks to his dedication and professionalism, the entire purchase was smooth and stress-free. We highly recommend Bryan Walker!
Third vehicle purchased from Classic. Our salesman, Bryan Walker, was personable, extremely knowledgeable, and thorough. We never felt rushed. All of our questions were answered promptly. We felt the pricing was more than fair, given today’s market. We would highly recommend anyone interested in a Mazda to visit Classic.
Sarah Holland made the car buying process low pressure and easy. Always available for questions.
They were professional, timely, friendly and informative. They were accommodating and made efficient use of time.
All aspects of service are done well. Scheduling is easy, service is performed as quoted and staff is professional and friendly.
Everyone was very nice and professional Everything was explained to me clearly and very professionally.
The dealership was great. Answered my questions and completed service on time. They were professional
Easy to schedule, very informative and helpful once I was there! They even helped me get a repair covered under my extended warranty.
We always appreciate the great customer service and care our cars receive. Each time we come to Classic Mazda we have a great experience.
Always wonderful service. Wonderful staff. Great communication. Reliable work. I never go anywhere else. Clean atmosphere.
Very quick scheduling for an appointment, fast service once I’m there, excellent service tech customer service skills, open and honest.
The sales team was incredibly kind and accommodating. I couldn’t have asked for a better experience.
Not upfront. You'll drive today matter watter what. Just might be a a higher interest rate. After that my car stalled in lot. I asked for the way to service
I had such a great experience at Classic Mazda of Mentor and working with Product Specialist Phil when purchasing my 2024 Mazda CX-5! The entire staff was very friendly and welcoming. Phil was incredibly helpful throughout the entire process and took the time to explain everything to me and answer all of my questions. He made the experience fun and comfortable, and I never felt pressured into purchasing the vehicle or adding any unnecessary add ons. I really appreciated how patient, knowledgeable, and genuine he was. I would definitely recommend Phil and Classic Mazda of Mentor to anyone looking for a ... Read More Google - Aug 26, 2026
I swore I would never purchase from Classic again because of my experience 20 years ago but Phil was absolutely wonderful.
Angela is always very helpful, kind, and professional. She ensures everything goes smoothly and benefits the customer. I truly appreciate her service!
Classic Mazda is an awesome dealership! Employees are very friendly and helpful. Will definitely recommend!
Communication from Andrew, speed of inspection were great. Repair costs were exceptionally high, especially compared to other local shops. So, was disappointed with that and ended up having to just pay the inspection fee and take it elsewhere for repair (approximately $400 savings).
Phil Albert was great to work with on my new lease. The process was smooth and easy.
Service center was knowledgeable. Video of service is awesome. They did what they said they would and on time.
Always knowledgeable and take great care of me. I never have an issue getting an appointment, either.
Excellent from top to bottom. There were a few issues that came up and took extra time. Jake kept me informed and made sure I was comfortable with all decisions. They needed to keep my car overnight and he got me a loaner. Circumstances beyond his control he took responsibility for. He was polite, helpful and friendly at all times. An absolute professional. Thank you.
When we bought our 2023 Mazda CX-5 Dec 2022 it took the dealership 3 days to find a model we selected. Without telling us they brought us a vehicle with two deleted options that were part of the model level selection. 8 speakers & Automatic rear lift gate. Also tried to write in a lesser trade in amount when I had to remind the dealership manager the correct amount. We did buy the vehicle but left with a Bad taste in our mouths over the deal. Have had service there oil changes, replaced a tire that was punctured by a nail, replaced battery and ... Read More DealerRater - Aug 22, 2026
Classic mazda of Mentor provides excellent customer service. It’s easy to get an appointment for service.
Efficient and courteous Great customer care Everything went well from ease of getting appointment and care of my car
It was truly a pleasure purchasing my Mazda CX5 at Mentor Classic Mazda. Mike Snyder and Sarah Holland were awesome, they were very accommodating and transparent, they were knowledgeable and made things comfortable for me. I highly recommend them. Truly enjoying my new vehicle. Thanks again.
Sarah Holland greeted us and immediately I felt welcomed. We looked around and decided on CX 5. Sarah made the whole experience easy.
Took very good care of my vehicle. They were very accommodating to fit me in at a time that was convenient for me. I would highly recommend this dealership.
It took almost two hours to get an oil change even though I made an appointment. Also, my car was detailed but it looked dirtier on the inside after the detailing. Smudges everywhere, on the seat, door and windshield.
Great service and the staff was total committed to servicing my car in a timely manner THANK YOU SO MUCH
I had a wonderful buying experience working with Sarah Holland and Mike Snyder, they were professional, transparent and made the entire process fast and easy. I highly recommend them if you're looking to buy a new Mazda.
A very comfortable environment. Everyone of the staff we encountered were pleasant and professional. Especially our salesman Phil Albert.
This has been the best 1st time car buying experience ever! Christian sold me my car and has made the entire experience so easy! The car I wanted needed serviced so they took it in and got it all fixed before I bought it. When I got to buying day, I was made aware that Brandon fought on the phones all day with banks trying to get me the best deals. Javier in finance was amazing at negotiating and getting me a warranty that fit my budget and needs. The car I got needed worked on for sensors and Andy ... Read More Google - Aug 18, 2026
Perfect Fast service. Very courteous. Always professional with good explanations of service being performed. The videos are helpful.
Good experience I just need my display updated as I can’t get any incoming call as for the last couple of months
The service department is always professional, friendly, helpful and respectful of my time. Estimates are always given before the work is done. I could go elsewhere but I’ve always had my Mazda CX-5 serviced at this dealership. I am very pleased with the work done.
They worked hard to resolve a difficult electrical issue. Andy gave regular updates through the process. The loaner car was an absolute lifesaver making it possible for us to continue to function.
Love the head manager and salesman service needs work they make it slower and harder than it needs to be especially when some one who works on cars is waiting and knows the process and time
It was the very first time coming to Mazda dealership for Sevice. It was friendly and fast.
For all my years of driving, this establishment has the best service department. They are prompt, courteous, pleasant, and made me feel like I was a customer and not a number. You have my total respect for your company and your employees!!
Everything concerning Classic Mazda was exceptional. The dealership, the service department, the employees were all appreciated.
The are very much on top of things and I like how they my us in the loop on what’s going on
Outstanding customer service. Really appreciate Sarah going above and beyond for us. We felt heard at every step. Made the whole process as seats as possible.
Always helpful and not pushy. Been coming here for many years. Would recommend to anyone
Everyone is very friendly and helpful in the service department. I’m impressed that it’s always the same people waiting on me, so I also figure it is a good place to work.
Good service The mechanics are knowledgeable Happy you accepted credit again Hi like the oil change pachage
Every time I bring my CX-5 in for service, I get a friendly greeting with prompt service. I enjoy getting the videos of my Mazda from the technician working on it showing my tire and brake depth, suspension and filters.
I love Classic Mazda. In fact, I love every Classic dealership I’ve ever been to!
They're extremely helpful. Polite and had a sense of humor which I definitely appreciate.
Clean, very competent and friendly place to have our service done. We travel over 30 miles to come here due to their great service.
Thank You Classic Mazda; for getting me into my first Mazda. I love it! Jesus Olvera was our salesman and he was very courteous, answering all our questions and getting us into the right car. Between him and his manager Brandon Knott they worked with us and got us the best deal trading in my old vehicle and everything went smoothly. Again Thank You Classic Mazda. Sincerely Rick and Rita Ashburn
Just bought my first Mazda! Thank you for excellent service, Bryan and Brandon. Highly recommend 👏