Customer Testimonials
They are always pleasant and knowledgeable and they have great workers that complete your job in a timely fashion.
Good communication and quality work. Fair pricing and a friendly staff. I would highly recommend!
We had our 2025 CX90 dashboard light up on I-90 and called the closest Mazda. Andy helped guide us from the highway to the dealership. (06/18/2026) It was recommended not to drive so we were provided with a loaner. We stayed at a hotel nearby and in the morning technician verified a failed battery. We were traveling to visit family and were amazed to be provided with a loaner ! The new battery arrived more quickly than expected and service was done. We easily arrived back at the dealership to return the loaner and pick up our repaired 2025 CX90. We drove back to ... Read More DealerRater - Jun 29, 2026
They provided a good explanation and clear estimate on the work that was needed 👍 happy customer
Excellent service and friendly people. The best dealership experience. We have been using this dealer for over 20 years and are very pleased with our experience.
Sarah was very easy to work with and provided great follow-up on my purchase. If you're visiting Classic, ask for Sarah.
This dealership is fairly good. However, the purchasing process needs to be sped up. In this world of digital transactions, there is no reason that a car purchase should take 2 hours. The paperwork should have all been ready when we got to the dealership. The sales person was nice and helpful, but we had already decided on the purchase and just need to complete the transaction efficiently.
Every time I go to the dealership I feel like I'm getting swindled. Needed a simple oil change and they managed to find $3,000 worth of 'repairs' needed for my car. Highly doubt I will be back.
Very professional, fair prices and completed in a timely manner I'll be back to the dealership
Honest and upfront. Not pushy with repairs unless they feel your safety is at stake. Fair pricing.
The dealership was very helpful and managed all of our arrangements. We purchased a certified used Mazda and it was exceptionally clean and in good condition. The pricing was fair and they offered a fair price on our trade as well.
Always a good experience. Andy, Jake, and Angela are all wonderful. Fast service. Good communication
The dealership is clean and inviting. The staff is friendly and informative. They take you right away and get you out quickly.
Everyone at the Dealership is so nice from Phil, Angela, Andrew. They make coming in a wonderful experience, thank yo
I came in looking for a CPO Mazda CX-90. Sarah and Brandon showed me some options but I didn’t see anything I liked. They asked what options were most important and ended up finding a vehicle that met my needs. Very accommodating and easy to work with. I ended up buying the vehicle and feel like I got a good deal. I would recommend them.
Classic Mazda in Mentor is absolutely a class act! Brandon and his team are amazing! We have now purchased 4 vehicles from them, and they have been amazing to deal with!
Very clean and friendly showroom. It was a pleasant buying experience. Sarah was great to work with. Her follow up was outstanding.
Service was efficient and fast. I really like watching the video . Took me on time
The service department was great, especially Jake who helped make sure my car was fixed correctly. I also was provided a loaner for around 2 weeks which was helpful
Excellent from start to finish. Thank you. Jacob was friendly and helpful. I was extremely satisfied.
I am handicapped and the associate who checked me in was very kind and accommodating.
I signed docs that I didn't get copies of. He also was stating repairs that weren't needed .
Internet sales team and sales floor integration was clutch. Low pressure. High satisfaction. Would recommend!
I had quick, friendly, and competent service. I have no complaints except for the nature of this survey.
Jesus was professional presenting and covered all aspects for me the consumer. The process was easy
Customer first. Fast response and follow up. Met all needs and requirements of my visit.
Cool It was a unique and enjoyable experience, advisor was friendly, service was relatively quick. Ultimately good experience
Easy thorough and dependable I trust the results and recommendations. Pleasant experience. Greeted by name.
The shop is clean, and the staff is friendly. The service is adequately priced based on current world affairs.
Always excellent and competent service. Quick to offer a loaner vehicle if the timeline looks like it will run longer than proposed for any reason. Everyone is always very nice and pleasant to deal with!
I went to this Mazda 40 minutes away from home just because the one closer to me tried to scam me and I have to say Jon black, Mike Snyder and Pete took care of me all the way and made me feel like they care about my choices.
I went with an offer from Costco auto program and from the get go they were very attentive and professional. I saw a blue Mazda 3 on the website but unfortunately they didn't have it so they went all the way to get one from another dealership which had all the options ... Read More Google - Jun 16, 2026
Andrew was the first person that help me and he was excellent. The guys that fixed the car were fast and I was out of there really quickly
Excellent service, at a very fair price. I will continue to get my Mazda serviced here going forward
Great customer service and quality work. The manager is excellent. I especially like the video review.
The dealership provided quick and efficient service and everyone was friendly and personable. Plus the video of my car is very cool.
Excellent service The wait time was good. The customer service was excellent. The customer area was adequate.
Excellent service. Very efficient. Helpful with all my needs. Made great recommendations for my service.
Even though my vehicle seemed to be having an unknown issue, the team worked to identify and fix it as best the could. So far, it seems they corrected the problem.
Classic Mazda in menstruis is awesome. They weren't above and b and also sent us videos on what we were worried about as well.Bryan Mendez Always welcomes us with open arms and smiles Great guy. If you need anything, go to him very nice, very soft, spoken. And also very helpful. Thank you to the rest of the crew as well as the mechanics on sending me videos.
Andy operates with outstanding customer service, multitasking, proficiency, efficiency, and communication skills, helping to alleviate the stress of an unexpected / unscheduled visit due to sudden battery issue.
Jon and his team always take excellent care of me. They send you a video showing you what was done.
Always deal with this service center, have never had a problem that wasn't resolved quickly. I do recommend to others.
I had a great experience working with Jesús on finding a car that fit my budget. Any problem was quickly solved by him and the service team
We worked with Jon Black - exceptional to work with. Very professional and helpful in narrowing down the perfect vehicle for us. We will certainly contact him again in the future.
Very Professional, easy to work with Everything was handled correctly and smoothly, with no errors
Easy to work with, easy to schedule and accommodating. They are honest with I need to do right now with my car and what could wait until the next oil change and I appreciate that!
Great customer service. Always friendly and accommodating. Let me know what services are recommended, but I’m never pressured.
In and out in a timely manner Waiting room chair was comfortable Will come back
No snacks in the waiting area. No nitrogen for my tires. Thus I subtracted one star. Otherwise they do a pretty fine job, although Mazda pricing for various services has gone up, just like prices everywhere.
Everyone here is very polite and helpful with all my car concerns. I would recommend having your car serviced here.
Professional and friendly service.Only place I will have my car serviced. Car wash was too busy to wash car afterwards though They usually wash it afterwards
5 Great customer service but disappointed problem not solved by Mazda yet Please fix soon
Ask for Tilden! He was by far the best car salesman I have ever worked with. I came in to test drive some vehicles and he asked all the right questions to find me the right car for my needs. He answered all of our questions and was very friendly. He definitely broke that stigma of salespeople only caring about commission. I appreciated his honesty and care and will hopefully be returning soon to get a new car
Andrew was great… helped answer several questions I had and offered possible solutions for my 2003 Miata
Attempted a new vehicle purchase from a local dealer but it dragged on for 5 days with still no resolution. Classic Mazda got me out the door in less than 90 minutes. None of the "let me run this by the boss" nonsense - just straightforward answers & lightning fast paperwork. Bryan Walker is the MAN!
Service Department personnel are always very pleasant whether you are dealing with Angela or Andrew.
Every aspect was excellent Tilden knows his craft ?????? I would strongly recommend the dealership
Always friendly, courteous, clean facility and no wasted time. Nothing more to say Really great
Angela went above and beyond expectations making it a great experience! Thank you for taking the time!
My 10-year-old SUV was damaged in the April hail storm and declared a total loss. The unexpected car search definitely wasn't in our plans, but we started the process in May, and narrowed down our choice to a 2026 CX-5.
After a frustrating experience with another dealership, Classic Mazda Mentor completely turned things around for us. Mike Snyder (GM) was incredible from the very beginning—responsive, honest, patient, and genuinely invested in helping us find the right vehicle at a fair price.
When we arrived at the dealership, Tilden Humphrey and Sales Manager Bob Calkins carried the ball across the ... Read More Google - Jun 3, 2026
Andy was very considerate and friendly and professional. He helped me check a few settings in the vehicle.
Andy checked me out and helped with my phone connection. Really appreciated that! Staff has always been so kind and attentive to my needs.
Efficient, easy and job well done. Everything was super easy. Jacob explained everything very well. And the video of the technician reviewing my car was a nice touch.
The Classic Mazda service center is great. The staff is exceptional, scheduling is easy, and a video of the work performed is provided. I have always received great service and follow up. Thank you.
Classic Mazda was easy to work with. They got me exactly the deal I wanted when other dealers refused. No hassle. No pressure to upsell. I was late for a wedding and they got me in and out in time. Tilden literally went out of his way to make sure all my needs were met. I cannot speak highly enough about his level of service. Well done!
Classic Mazda's service center has always provided me with top-notch care for my Mazda vehicles. I wouldn't take them anywhere else.
Hose on engine was not reinstalled properly and car broke down on way home Mechanic at fault
The service reps and technicians are always respectful and responsive. Every encounter I have had with Classic Mazda service has been great.
The sales man was very helpful and polite and was an amazing help ,thank you
I was treated with respect. My car was serviced as ordered and on time. Jake went out of his way to make sure I was well taken care of and satisfied.
After a frustrating experience elsewhere, Classic Mazda Mentor completely restored our faith in the car-buying process. Mike was responsive, honest, and incredibly helpful every step of the way. He matched the pricing we had been offered and made the entire purchase smooth and stress-free. We couldn't be happier with our new Mazda and highly recommend this dealership.
Extremely accommodating and friendly. Agent helped me with issues on the car I was unclear about
They did it all, even called our insurance company to transfer to the new car and transferred the license plates as well. A one stop shop.
Very helpful, listen to the problems I was having,did a great job taking care of my concerns. Very knowledgeable.
one stop shop. They even notified our insurance company to transfer coverage from our trade in to the new car. They transferred the license plates too so it was all completed with no additional things to do on our part.
Working with Jon was exceptional. We purchased a CX5. He was able to assist with replacement of two tires prior to pick up. Also spent time explaining all of the features of the car.
Dealership has friendly staff as always with a service team willing to help and communicate necessary repairs.
When using the service center for nearly 20 years. Reliable and one of the reasons I want to keep buying Mazda!
The staff, they all were super to talk with and no pressure on their part. Really recommend them.
Great, personal customer service! Kept in communication the entire time, asked if I would like my car washed, made additional service recommendations.
Welcomed and checked me in. Pleasant and informative. Listened and addressed my concern. Efficient and friendly!
I find that the service center is very well trained and takes care of the customers! They know there job, and take care of the customer!
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I was in need of a new/used vehicle after the hailstorm totalled my previous one.
We've always been a Ford family, but with all of the recalls and our bad experience with a Ford dealer, we decided on trying a Mazda.
We were able to have them set aside a couple to test drive, which made the buying process a little easier and quicker.
Bryan Mendez was amazing! He was very patient with us, even though I asked ALOT of questions, some more than once.
I felt like he was actually being honest. I didn't feel at ... Read More Google - May 22, 2026
Sarah and Brandon were both just absolutely incredible. Made this experience easy as possible. Highly recommend them!!!
Mike helped me purchase my CX-50 a few weeks ago. He was extremely knowledgeable and helpful.
I brought my CX-9 for routine maintenance. The service tech did my inspection and made recommendations. I was advised I still have my warranty and certified preowned warranty available to cover the repairs. I was immediately placed into a loaner which everyone was helpful as I had my newborn with me. All parties I encountered kept me informed timely of the repair progress and estimated completion. Everyone was kind, professional and friendly. My repairs were completed and I noticed immediately the difference in the way my truck rides. Thank you classic Mazda -sincerely a long term customer
All staff are excellent at Classic Mazda (and I will always continue business with them). My wonderful experience started with Mia; she immediately reached out to me as I was looking for a car based on my budget. Kyle was awesome; he worked hard with other staff to ensure I get the car. I got the car. Communication is phenomenal. While I had a little issue, Jake from the service department took great care of me; Jake is absolutely wonderful. My experience at Classic Mazda is 100% memorable in all positive ways. I recommend Classic Mazda to everyone and will continue ... Read More Google - May 20, 2026
Prompt and friendly service. Very detailed to what they do. Would recommend this service center to others.
Everything was good. I was filled in on Everything. Appreciate the car wash,it was nice.
I've been with this company for a long time and they have given me excellent service every time. They fix it right the first time. Very friendly service.
Very informative on the repair of my vehicle and had repair done quickly. Service was great.
Sarah is the consummate professional. She helped me explore all of my options as my lease came to an end. She is knowledgeable, patient, and has perfected the art of being present without being overbearing. Working with her was a genuinely positive experience, and I truly appreciated her guidance throughout the process.
Excellent customer service throughout my experience, received a detailed video from Carmella walking through the main areas of inspection (tires, brakes, battery, struts/shocks, filters), waiting area was clean with comfortable seating, and service was completed in a timely manner with a car wash included in my visit.
Great service, great mechanics,lovely waiting area, bright and clean. Mechanics extremely fast compared to other places I’ve been.
I have come to expect superior sales and service after the sale as a five star standard. Anything else would be a major surprise!
A very open and supportive service dept. Excellent input with timely updates on service progress and helpful instructional information going forward. A very refreshing approach to the usual customer service treatment these days. BRAVO to this Classic Mazda Service Department!
Made car buying experience pleasurable! The process was easy with zero sales pressure. I would definitely recommend classic Mazda to anybody.
The whole team at classic Mazda made my car buying experience extremely easy I would recommend and have already recommended people to buy a car from Mazda or any of the other cars they have to offer Bob Calkins and Brian. We’re very efficient and made the process very easy.
Very helpful and answered all my questions He's he was also nice and asked about my day and my weekend