Customer Testimonials
They're extremely helpful. Polite and had a sense of humor which I definitely appreciate.
Clean, very competent and friendly place to have our service done. We travel over 30 miles to come here due to their great service.
Thank You Classic Mazda; for getting me into my first Mazda. I love it! Jesus Olvera was our salesman and he was very courteous, answering all our questions and getting us into the right car. Between him and his manager Brandon Knott they worked with us and got us the best deal trading in my old vehicle and everything went smoothly. Again Thank You Classic Mazda. Sincerely Rick and Rita Ashburn
Just bought my first Mazda! Thank you for excellent service, Bryan and Brandon. Highly recommend 👏
Andrew was super friendly and was able to get my car repaired day of, he went out of his way to go check to see if the other side of my car needed repair like the other dealership had quoted and since he checked and found nothing he saved me a ton of money. He was also really nice and I enjoyed my visit
John the Service Manager makes it easy to schedule appointments and keeps me informed about my vehicles while they are being serviced.
Overall fine there was an issue having all of the parts required for our recall repair on the day of our original appointment so we had to come back another day
The service department couldn't identify my complaint, but they were professional, welcoming and thorough in explaining issues they did find.
It is an Absolute pleasure to have an appointment @ your shop! Everyone is so nice & you do a great job! Thank you!
Treat you like family. Took care of my needs. Worked with same salesperson for over 12 years.
I had new brakes and rotors put on. I was appraised of the costs beforehand. All went well.
I had new brakes and rotors put on. I was appraised of the costs beforehand. All went well.
It was easy to make an appointment, easy check in and Angela was very personable and very helpful. The information on my car was very thorough. I appreciate all of the above!
Phil and Bobby were great as always. I cannot say enough about what they have done for us. We will always come back to them.
Just an oil change and inspection but top notch service!! I was impressed.with the service/inspection video.
The staff are friendly, helpful, and never pressure you on additional services. They are also communicative, and explain what to expect. The waiting area is comfortable with nice amenities.
Tremendous service and with integrity - they do the right thing ! Very customer focused . Been going to them for years and they have the same personnel - that tells you something !
I had a very positive experience with the salesman Jon Black. He was very knowledgeable and friendly.
Routine service done promptly and efficiently. I was able to watch service being done on my vehicle over my phone so I know it was a thorough checkup. The person who checked me in was courteous and informed me as soon as my vehicle was ready. I am happy with the service.
Quick appointments fast and care full service courteous personnel and they keep me informed about whats going on.
The person who served me was kind and courteous. Overall, service department was just ok
Great service every time. Thorough and clear about charges . Appreciate the expediency when waiting in house.
Just purchased our 6th Mazda from Classic Mazda, this time a CX-90 Premium. This is the second time our salesman was Bryan Mendez. We were very happy to work with Bryan again. Michael & Danielle J.
The folks at Mazda worked to resolve the issues I was having with my car and made sure that I was satisfied with the results. They were respectful and helpful and I very much appreciate them.
They were extremely busy and yet I did not have to wait long at all for my service. They kept me updated on my vehicle and were very kind
My dealings with the Classic Mazda service personnel are fine. They are thorough and professional. Unfortunately they had to inform me of two rear broken springs on a car with less than 33,000 miles. This problem is not unique to me. It is a no recall Mazda design error whose repair should be paid for by Mazda. My case/complaint is under review. To me Mazda was about quality. The problem is never remembered. The response to the problem lives forever.
The team did a great job. I was a little frustrated that I got a significant savings coupon in the mail one week later.
Always professional and courteous. I never have any issues and every thing is done in a timely manner
I had an air bag light on. They thought it was the airbag. They gave me a loaner and worked really hard to fix the issue. They kept me updated. They made sure they fixed it correctly. I appreciate them so much.
They are pretty reliable, but the last time I had an oil change they forgot to bolt and clip the cover! It cost me $80.00 to fix! But they only refunded me $60.00.
Great Customer Service and knowledge of vehicles that we were interested in. We are very satisfied.
Jesus did a great job finding me the perfect Mazda cx-30. Everything went very smoothly.
The communication was exceptional and it was very easy to schedule an appointment that worked with my schedule.
Fast courteous service, friendly service personnel, get the job done right Washed vehicle after servicing.
Very friendly, very knowledgeable people. Answerd all my questions and concerns. Even gave me some tips about purchasing a new car.
Classic Mazda always goes above and beyond to help with my maintenance needs! Andy, Angela, and Jake know me by name and are always very friendly.
Everyone was friendly, professional, prompt and explained everything to me. It was a good experience.
Phil was incredible to work with. He made the entire car-buying process simple, stress-free, and easy. Highly recommend this dealership!
I received excellent service from Angela Cutchall. She welcomed me immediately upon my arrival. She was professional and kind and thoroughly explained the issues with my car. The mechanics did a great job no more noises and a smoother ride. Jon has consistently been the ultimate professional. I tell everyone about the Service Team at Classic Mazda. I highly recommend this location.
Everyone is very kind and has good communication. Always takes care of any issues I have had with my vehicle.
I’m a return customer to Mazda. John is exceptional with his honesty and thorough in explaining details. I’ve always been satisfied and know my questions will be answered.
They were great to deal with, and weren't pushy. Highly recommended.
Short wait to check-in. Technician explained minor repair and gave me a referral for a body shop for a minor dent Staff courteous as always
Goid reliable services, however becoming costly for the age of my car. I appreciate the quality service and comfortable waiting area but you may be pricing me out of your services for the future.
Everyone is super nice & not too pushy which was so refreshing after being in and out of car dealers all week. Walked in not really expecting to buy a car (just wanted to test drive), but Sarah & the used car manager were able to get it down to a price I could afford. Sarah & her trainee were super nice/helpful/knowledgeable. As far as the car goes… so far so good!! Very happy with my first big purchase. Thank you everyone @ classic!!
I had a great experience with this dealership. Everyone was friendly, professional, and made the whole process easy. They answered all my questions and provided excellent customer service. I would definitely recommend them!
Always helpful and no issues I always receive great service there. I have no complaints. They are always accommodating
Service team was fantastic. Upfront, honest, customer attentive. Communicating through the process accurately and on time. .
oil change went well. very thorough. rotated my tires good checked everthing and topped off fluids
Very quick and pleasant experience. Excellent warranty services as well. Would consider buying another car from this dealership.
The work performed was fine. My issue was that no one came to the waiting room to explain to me what was wrong or why it was important or even what it would cost to repair . I observed other customers having discussions with employees about their service but not me
They are very efficient and answered all my crazy questions so I could understand having all the bells and whistles. Great experience and I am telling all the people I know who are looking for new or used Mazda to go see them first at Mazda Mentor.
Walked in not expecting to buy a car, dealership was able to get price down for me enough where I was happy and could afford! Very friendly staff, not too pushy which is very appreciated as a first time car buyer.
Employees polite, friendly and knowledgeable. Dealer service area was very clean and organized Good service
The whole process was seamless! I made an appointment to see a car that I found from carfax and they were available right away. Jeff took me on a test drive. The route included everything: highway, U-turn, hard braking, hard accelerating. Then we ran some numbers which didn’t take long at all and got the wheels going on making the purchase. From the appointment time to leaving with the car, it only took about three hours. They offered fruits, water, and coffee and were all very friendly.
Phil and Brandon were great to deal with process was quick and seamless. My son was extremely excited about his new car.
Mazda is awesome! I always have a great experience there. I love that they provide a video of the inspection and that my car actually tells me when it needs serviced
Took my car in for an oil change, the work was completed quickly and the car was returned clean.
Fast, efficient, courteous I would recommend the car and service to anyone in the market to buy.
My service experience was great. Angela is super nice and got me in and out in an hour for my oil change.
I worked with John who was very accomodating and trust worthy. I have been returning for more than 6 rentals and know will be satisfied.
I worked with Tilden and he was very knowledgeable, helpful and communicative. The dealership made the whole purchase process very smooth and expedient. The experience was excellent.
Jake always goes above and beyond. He's always a pleasure to work with. I normally work with Jonathan, who is top-tier, so I already have high expectations when I come in. With Jonathan on vacation, Jake stepped in and provided that same level of exceptional service. He was friendly and professional and made sure that the entire experience was seamless. It is clear that Jonathan has set high standards for customer service, and Jake carries out that same commitment with every interaction.
My experience was quick and straightforward. No surprises Jacob was polite and informed and easy to work with
Tilden Humphrey was very helpful, informative and thorough throughout the sale process. He made sure he went through all the set up settings with me before I left the lot with my 2026 Mazda CX-5. I’ve been a Classic customer since 1999.
Great sales service by Jon and team.
Tilden Humphrey at Classic Mazda made the sale a smooth transaction. He made sure I understood the paperwork and the screen set up in the car before leaving the lot. I’ve been a Classic customer since 1999 and will continue to be because of the great customer service.
I’ve always been satisfied with attention given from the service department . , I had a CX 5 for eight years and never had any major repairs. When it was time to get a new car, I wanted to try a different type of car, but what kept me coming back to Mazda was the service department and the quality of the vehicle.
Professional, quick, friendly Very Professional, quickly in and out, everyone knew extremely friendly And very helpful
Very well satisfied with both the customer service staff, as well as the mechanic/mechanics who serviced the car. Very professional and brand friendly for Mazda.
They are always very helpful always courteous always provide a loaner car. Very good service
It’s close to home. The workers are very nice. The service is good and with in good time.
Appreciate the thorough inspection done at every service appointment. Service department is always professional and courteous. Pleasantly surprised by the Mazda experience.
My experience with Classic Mazda in Mentor couldn’t have been better. Mike and Christian were both fantastic to work with—knowledgeable, helpful, and never once pushy or overbearing. The entire process, from agreeing on a price to completing the paperwork and getting the vehicle home, was completely painless. I also really appreciated that they both followed up after the purchase. I would highly recommend Classic Mazda to anyone looking for a Mazda and will absolutely consider purchasing future vehicles from the Classic Auto Group
Phil Albert will treat you well, Mazda best car around
Oil change and tire rotation They were quick and efficient. A bit pricey. You used to have rebates which helped.
As always I am so very pleased with the service department. Each person is very personable and helpful. They have the customer’s best interest at heart. Everything is clearly explained and answer any questions thoroughly. So glad to have Classic Service available to me.
Helped me get money back using my extended warranty to fix my car Very helpful
Always receive excellent service at Classic Mazda. Staff is friendly and very knowledgeable. Highly recommend them.
They got the car in and out quickly and completed the service on it that was requested
I got exceptional service purchasing my new Mazda CX-5. Best dealership experience I have ever had.
Always efficient and great customer service They are very friendly and explain things in detail
This is the first return visit to the dealership, since the purchase of my vehicle in November 2025. The experience was met with courtesy, promptness and professionalism for routine maintenance and inspections.
Everyone at Mazda, Mentor was exceptionally friendly and helpful. Our sales person, Tilden Humphrey, was very professional, knowledgeable and took the time needed to answer any and all questions. We would recommend Classic Mazda to anyone.
It's always a pleasure to have my car serviced at Classic. Everyone I have contact with is knowledgeable, personable, and professional.
Dealership itself is attractive, clean, full of customer conveniences especially the wait area. For some reason my salesperson is not listed below - Sarah Holland was excellent. She was able to answer all questions we had about the CX-30 during the test drive and offered lots of really good information. Sarah was also helpful reviewing the various financing options available - I was undecided whether to lease or buy, to choose the customer incentive vs the 3.99% financing option, how much to put as a down payment. She was patient and gave me prompt, reliable information so I could choose the ... Read More DealerRater - Jul 15, 2026
Professional, friendly, and excellent service, thanks to everyone involved in repairing and maintaining my CX-5.
Timely. Inspection video extremely helpful. Tried to reasonable priced aftermarket parts, however, not successful. The three wait not bad in comfortable waiting area.
The sales representative was very nice and helpful and friendly! He took his time and explained things very well.
Service was great and quick. Rep was kind and thoughtful about what I may need. Thank you.
We were out of town and our car wouldn't start, we had a roadside assistance come get our car started, but their reader stated the battery was still good. However told me not to run the ac or turn it off until we got home (11 hours later) because there was a reading that stated it was having issues. So I decided to call the service department and Jon the manager talked me off a ledge of panic. After listening to me he said get a new battery and you should be okay. HE WAS 💯% RIGHT!! Thank you Jon my ... Read More Google - Jul 12, 2026
Classic Mazda is such a great place with excellent customer service, and it has been awesome since I purchased my first car with them. They have excellent maintenance service, and they are like family. I highly recommend anyone purchase their car with Classic Mazda.
Classic Mazda is such a great place with excellent customer service, and it has been awesome since I purchased my first car with them. They have excellent maintenance service, and they are like family. I highly recommend anyone purchase their car with Classic Mazda.
Excellent customer service . In and out and love the video. Highly recommend for sales and service
Angela was very helpful since I do not get around very well she had me sign the documents in the waiting area.
Always professional and easy to work with. Easy to schedule appointments and get in quickly.
Associates were all professional and not aggressive. I liked the teamwork between Jesus and Bryan. It was an easy process
Check in was smooth and quick, staff was very friendly, facility is clean and comfortable
Fixed a lot of items, but my check engine light came on again, one week after I spent $3300 in repairs
Andrew and John are always great to work with. I have been working with John for many years now and everyone there is always very friendly nd accommodating to giving me a rental car so I could get to work while I waited for part to come in