Protect Your Vehicle

Your vehicle is a major purchase you’ll want to protect for years to come. You can do just that with a service contract.Service contracts protect against unexpected vehicle repair costs and ensure your vehicle receives proper maintenance. Our service contracts are available in a variety of coverages and time and mileage combinations. Whether your vehicle is new or used, purchased or leased, a service contract protects your vehicle.

What are vehicle service and vehicle maintenance contracts?

Vehicle service contracts are known by several names including mechanical service agreements, extended service contracts and extended warranties. These products were developed in response to consumer needs for mechanical breakdown coverage and ancillary services after the expiration of the manufacturer’s warranty. Dependent on the manufacturer, vehicle maintenance contracts may cover basic maintenance during the warranty peroid. A vehicle service contract pays the cost of vehicle repairs. A maintenance contract is limited to known, scheduled maintenance expense such as oil changes or tire rotations. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Do I need a vehicle service contract?
Most likely you’ll own your vehicle beyond the manufacturer’s warranty. Unexpected repair costs can be costly, not to mention the difficulty of being without your vehicle. Vehicle service contracts can reduce the hassle and inconvenience of a breakdown or repair by providing:
- Coverage of components against failure, even if it results from wear and tear
- Roadside assistance or towing
- Alternate transportation or rental
- Trip Interruption
- Quality repairs by a dealer without excessive paperwork and unanticipated expense
Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Can I purchase a Vehicle Service Contract on my used vehicle?

Yes. Additional protection is available on Used and KIA Certified Used Vehicles and can be tailored to any level of coverage; depending on the age and mileage of the vehicle, the desired deductible amount, and intended length of time for ownership. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.

Extended Warranties FAQ

What is an Extended Warranty?

Odds are when you bought your car, it came with a warranty—a guarantee, either from the manufacturer or from the dealer, that your car would stay in good working condition for a certain number of miles or a certain amount of time. Unfortunately, most big-ticket repairs and breakdowns happen after the manufacturer’s warranty has run out. That’s where an extended auto warranty comes in. An extended auto warranty is just what it sounds like: an extension above and beyond the coverage offered by your manufacturer or dealer. By putting a good warranty plan in place, you can protect yourself from the burden of high repair bills. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Why do I need an extended warranty?

Here’s the sad but honest truth: even if you have the best-manufactured, most reliable car on the market, someday it’s going to break down. Modern cars are fantastically complicated. And even a relatively minor defect, or a mechanical breakdown can cost a fortune to repair. By buying a solid, insurance-company-backed warranty, you protect the investment you made in your vehicle. When something goes wrong, you simply pay the low deductible and let us handle the rest. In many cases, an extended auto warranty can pay for itself in one repair. And just having a quality, transferable warranty in place can raise the resale value of your car. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Do I need an Extended Auto Warranty if I am still covered by the manufacturer?

Manufacturer coverage lapses over time, but you can protect your car throughout its life by buying an extended auto warranty. Many such warranties can pay for themselves in a single costly repair, and continue to cover you far beyond that. When you buy an extended auto warranty that is transferable, you also increase the resale value of your car and make it more attractive to potential buyers. If given the option, wouldn’t you choose a car that came guaranteed against repair costs? It is less expensive to purchase an extended auto warranty early in the life of your car. Extended warranties begin after the manufacturer’s warranty expires, protecting your vehicle for as long as you own it. To avoid interruption in coverage, and to get the lowest price, you should purchase an extended warranty early. The more coverage you have left on the factory warranty, the less you have to pay for extended coverage. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
How do I use my Extended Warranty?

If you break down, get a flat tire, run out of gas or even lock your keys in the car, all you have to do is call our 800 number. We’ll dispatch help right away, no matter where you are in the U.S. or Canada. If your vehicle can’t be repaired on the spot, we’ll help you get it to a licensed mechanic of your choice. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
When does an Extended Auto Warranty take effect?

Pay attention to the start date of the warranty you select. Some extended warranties take effect on the “in-service” date, when the vehicle was first purchased and reported to the manufacturer as sold. Others begin on the day you purchase the plan. A knowledgeable sales representative can help you select the warranty that is right for you. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
What happens if I sell my car?

You can either cancel your extended warranty contract and get a pro-rated amount back or you can transfer the extended warranty to the next owner. (A vehicle with an extended warranty is always worth higher resale or trade in value) Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
What is the difference between an Extended Warranty and a Service Contract?

Technically what most people refer to as an extended warranty is a service contract. It is an optional agreement that provides additional protection beyond what the warranty offers on the product. Extended warranties or service contracts are similar to warranties in that both concern service for a product. However, there are differences between warranties and service contracts. Warranties come with a product and are included in the purchase price. In the language of the Warranty Act, warranties are “part of the basis of the bargain.” Extended warranties, on the other hand, are agreements that are separate from the contract or sale of the product. They are separate either because they are made some time after the sale of the product, or because they cost the customer a fee beyond the purchase price of the product. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.

Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.

Super Polysteel Advanced Formula System will keep your car looking its best, inside and out, for years to come. Super Polysteel acts as a barrier between your vehicle’s exterior/interior finishes and the harmful effects of fading, spills and sun. Should something happen to the exterior of your vehicle due to environmental conditions or the interior of your vehicle due to stains, spills, or fading, this warranty will pay to have it professionally cleaned, buffed, repainted or replaced if it cannot be returned to its original condition. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.

Super Polysteel includes:
Paint Protection: Fading Chalking Loss of Gloss Acid Rain Tree Sap Bird Droppings Love Bugs Industrial Fallout All Insects Water Spotting Road Salt	Fabric & Vinyl / Leather: Stains / Food Stains / Drink Stains / Oil-Based Fading Chewing Gum Loose Seam Stitches Ink / Dye Lipstick / Makeup Crayons Punctures less than 1/4″ * Rips & tears less than 1″ *	Extra Protection: Cracking of the Dash* Minor Door Ding: 5 Door Dings up to $250, $50 per occurrence Rental Car Allowance: Up to 5 days rental, $50 per day / max of $250 Protection Against Burns: Burns the size of a typical cigarette burn

*Applies to vinyl and leather only. See actual guarantees for limitations and restrictions.

Tire insurance, also called a road hazard policy, road hazard warranty, or tire reimbursement plan, is a rapidly growing industry in the automotive world. Tire warranty plans pay in full or in part for the replacement or repair of damaged tires and/or rims from “road hazards.” Road hazards are defined as pot holes, debris, nails, wood, and other hazards found in the road. Curbs, sidewalks, and stone walls are not road hazards. This is an important distinction to consider when deciding if tire insurance is right for you. Tire plans last for a specific period of time and tire wear tread-depth. Some plans last 2-3 years. Others can last 5 years or 60,000 miles. Several plans come with fixed amounts of coverage: $500 per year up to 4 years. In terms of tread depth, a tire is usually considered worn out (and thus the plan null and void) at 2/32 to 3/32 of an inch. Another important distinction is in the type of plan.

Claims and Coverage

Depending on the plan, claims are initiated by the repair shop. The process is fairly smooth, although there can be a significant delay from the provider for authorization. This delay may be an hour or an entire weekend. This means that you’ll have to “ok” the tire replacement, and then hope it’s authorized for the full amount, or drive on your spare. Some plans offer national coverage either among their service facilities or from other repair centers. Claims procedures will vary. Others only provide local coverage, or coverage at the selling facility. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Limitations

Tire insurance does not mean that everything is covered. Pro-rated warranties are based on the wear and tear of the tire. You may get 75%, 50%, or only 10% coverage depending on the tread-depth. You’ll pay the remainder. While there are plans that offer full coverage, even these have limitations, or they may conflict with a repair shop’s policies. For example, many plans allow for a maximum of $30 to mount and balance one tire, and a maximum of $15 to repair a tire. However, sport tires often have significantly higher mounting and balancing fees – upwards of $50 per tire – and tire repair prices can exceed $90. There are also discrepancies on the tire and rim prices themselves, which in the end, may have to be supplemented by the service customer. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Rim Replacement and Repair

Rim replacement is becoming less frequent. With the high cost of aluminum wheels and sport wheel packages, tire insurers have opted to have them repaired. Repair will only be done if the rim does not hold air. What this means is that even if the rim is warped – enough to cause a vibration and even premature tire wear – they won’t replace it. Rather, they will send it out to be straightened and repaired. Rims are replaced only if the damage is so extensive that the new tire, when mounted on the rim, won’t hold air. However, even in this case, especially if it’s an expensive sport wheel, they may still attempt to repair it. Repairing rims is a bad option. While some rim repair is acceptable, badly warped or damaged rims will in no way ever be the same.
Alignments

If a car hits a road hazard hard enough, such as a pot hole, it’s wise to have the alignment checked. Road hazard policies and tire reimbursement plans do not cover alignments. The service customer will have to pay for this procedure. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Myths

Can I pop all 4 tires and get a new set of tires? You can try. But this type of claim will trigger a number of red flags with the insurer. The policy holder will likely send out adjusters and/or require photographs. You will also have a difficult time explaining how a “road hazard” caused all 4 tires to pop. New tires come with a warranty. New tires do come with a warranty by the tire manufacturer (Michelin, Yokohama, Goodyear…etc), but not a road hazard warranty. The warranty by the tire manufacturer only covers defects in workmanship. New tire warranties do not cover punctures or damages from external sources. This is why “road hazard” protection is being pushed. New tires are rarely defective. If there is a problem, it’s usually noticed when balancing the tire. Or, there is a drivability concern such as vibration or noise. If there’s a defect it’s generally caught right away, and the tire swapped out.

GAP (Guaranteed Auto Protection) insurance can provide valuable protection during the early years of your car’s life if you have a loan or a lease. If a loss occurs, GAP insurance will pay the difference between the actual cash value of the vehicle and the current outstanding balance on your loan or lease. Gap Insurance protects your vehicle lease or loan. Sometimes it will also pay your regular insurance deductible. If your vehicle has been totaled by accident, theft, fire, flood, tornado, vandalism, or hurricanes your insurance company typically pays the actual cash value. That may be less than its actual retail value. It is often considerably less than the actual amount you still owe on your loan or the amount due for a lease payoff. The amount between your insurance deductible and the loss from this financial shortfall is the “gap” you can be left owing. This is how a “GAP” occurs (using fictitious numbers):

You choose a car that costs $25,000 and you drive it off the lot.
After paying the down payment you owe $24,000 in car payments over 5 years (0% interest loan = $400 car payments).
You purchase physical damage insurance (comprehensive and collision) with a $500 deductible to protect you against damages and loss.
You have an accident while you are still upside down on your loan or lease (“Upside down” means owing more on a car than it’s worth) and your vehicle is totaled.
The insurance company determines that the actual cash value of the car is only $22,000, but at the time of the loss you still owe $23,500.
GAP insurance should pay the difference plus your deductible totaling $2000. (Not all GAP policies pay the deductible)

Here are the line items:

Loan Payoff at the time of accident: $23,500
Vehicles actual value at the time of accident: $22,000
Your deductible: $500
Physical Damage Insurance Company pays: $21,500 ($22,000 minus $500 deductible)
GAP insurance pays the difference between what is owed and what the Physical Damage Insurance Company pays (plus your deductible): $2000

Typically a new car is worth approximately 30 percent less in 3 months than the day it was purchased! In the example above, if you owned the car for 3 days, had physical damage coverage and the car was totaled, you could owe 20% to 30% of the $24,000 ($4,800 to $7,200 out of your pocket) even though you purchased “full coverage.” Car owners often assume that if their car is totaled, it will be replaced at the amount they paid, or at least the amount they owe. This is not so. Many car insurance companies offer a GAP option (Loan/Lease Gap Insurance) as an optional coverage that is available with physical damage coverage. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.

Planning for your future is about making the best choices for you and your family—whether it’s improving your standard of living or protecting your financial future. Requesting credit life and disability insurance on your credit union loans can help your family keep their standard of living if your income is reduced or eliminated due to a disabling injury, illness or your unexpected death.

What is Credit Life Insurance?

Credit life insurance is a form of term life insurance. Term insurance refers to an insurance policy that is in force for a fixed period of time and cannot be renewed. Credit life insurance is also a form of life insurance that builds no cash value. In addition to being a term life policy, credit life insurance is also a “decreasing” term policy. This means that the policy is designed to cover the amount of the loan at any specific time during the loan term. As the loan is paid off, the loan balance decreases and the amount of life insurance also decreases to match the amount owed on the bad credit auto loan contract. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
What is Credit Disability Insurance?

Also called accident and health insurance, credit disability insurance is another insurance product that is designed to cover your car payments if you should become disabled to the point where you are unable to work. Credit disability insurance usually takes effect once you are disabled by a sickness or injury for 14 days or more (usually no more than 90 days). Once it is determined that you have satisfied the waiting period, the benefit begins paying your car payment. In most cases, the benefit is retroactive to the first day of disability, although this is not always the case. You do not need to be permanently disabled in order to receive benefits from the policy. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
How do you purchase credit life or credit disability insurance?

If you decide to buy either credit life insurance or credit disability insurance, you usually have to do it at the same time you take out your car loan. The monthly premiums for both are based upon the original loan balance and the cost of either or both policies is added to the finance contract and becomes part of your monthly car payment. Because both are part of the finance contract and not paid in a lump sum, you are paying interest on the insurance premium(s) as well as on the vehicle loan. Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.
Is either one worth the price?
Pros:
- Peace of mind – one will pay off your car if you should die before the loan contract is paid off, while the other will make your car payments for you if you become either temporarily or permanently disabled
- The payment or payments become part of your monthly car payment, so there’s no individual insurance premium to pay.
- With credit life, your estate won’t be encumbered with the loan balance or loan payments if you die before the car is paid off. With credit disability insurance, you don’t have to worry about making your car payments if you become disabled and are unable to work.
Cons:
- Generally speaking, both insurance products are more expensive than taking out a separate term life insurance or disability insurance policy for the loan amount.
- In addition to paying either or both insurance premiums, you are also paying interest on the original policies.
- In the case of credit life insurance, if you are single and the loan isn’t paid off before you die, your family would have no liability.
Have additional questions? Call our finance team at (330)422-7100 or Click Here to send us an email.

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